The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
About the job
To develop sales and planning in an efficient and effective way, in order to attract new customers to come more often and buy more. We do this by optimising our sales priorities, commercial activities, and ensuring the right forecasts for our total offer. Our main responsibilities are developing and executing sales steering, selling and planning in the IKEA way, range grouping, pricing, range management and launches. This ensures an enjoyable, convenient and successful shopping and buying experience, which leads to increased sales and sustained long-term profitability.
Your assignment
- Provide customers to plan their kitchens and others home furnishing planning, based on their floorplans, site measurements and specific by empathetically listening and understanding their living situations and life at home needs, using relevant IKEA tools.
- Able to maximize furniture and accessories sales by offering complete and coordinated with all home furnishing solutions.
- Contribute towards improving the customer experience in the store and maintain a high level of service standard with a “First time right” mindset.
- Work closely with the service provider teams to ensure smooth delivery and installation of IKEA Kitchen and other home furnishing.
- Support a customer-friendly and efficient execution of the payments (including remote payments), exchange & returns processes.
- Take responsibility to achieve the goals set for my HFBs of responsibility.
- Passion for selling and planning in home furnishing complementary range.
- Experience of setting action plans, as well as setting and following up on goals.
- Passion for exceeding customer shopping experience expectations.
- Ability to work and communicate across many different aspects with your audience in mind and collaborate with different functions that require your expertise.
- Ability to identify/solve problems, critically evaluate plans and suggest solutions.
- Good strategic planning and good analytical skills.
Please apply by 16 July 2026
Skills Required
- Passion for selling and planning in home furnishing complementary range.
- Experience of setting action plans, as well as setting and following up on goals.
- Passion for exceeding customer shopping experience expectations.
- Ability to work and communicate across many different aspects and collaborate with different functions.
- Ability to identify and solve problems, critically evaluate plans and suggest solutions.
- Good strategic planning and analytical skills.
What We Do
Ikano Retail is an IKEA franchisee that operates IKEA stores and shopping centers, focusing on creating better everyday lives through retail and real estate development.
