PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
Sales Performance & Effectiveness Manager, Inside Sales
Location: Charlotte, NC
Work Model: Hybrid (In office Tuesday through Thursday)
Position Type: Individual Contributor (no direct reports)
Who We Are
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
About the Job Opportunity
Sales Performance & Effectiveness Manager, Inside Sales owns the daily operating rhythm and performance of PartsSource's inside sales floor. You will use conversational intelligence and funnel data to coach reps, spread what works, and improve conversion. You will partner with end-market leaders and Marketing to turn insights into measurable gains in connect-to-meeting conversion, rep ramp time, and quota attainment. This individual contributor role offers high visibility with sales leadership and a direct impact on how healthcare providers experience our team.
What You'll Do
Floor Cadence & Culture Key competencies: Team Orientation, Engagement & Belonging, Accountability & Execution
- Run daily standups that align the floor on priorities, wins, blockers, and focus accounts.
- Own the leaderboards and Commercial Cockpit views, including metric selection, refresh cadence, and recognition programs.
- Build a competitive, transparent culture where reps own their numbers and celebrate results.
Call Review & Coaching Key competencies: Active Listening, Clear & Critical Thinking, Influence & Communication
- Complete daily call reviews in Revenue.io and coach reps against a defined scorecard.
- Deliver 1:1 and group coaching on MEDDPICC discovery, objection handling, and next-step commitment.
- Curate a best-practice call library in MindTickle and flag skill gaps to Enablement.
Conversational Intelligence & Performance Analytics Key competencies: Data-Informed Decision Making, Clear & Critical Thinking
- Monitor talk ratios, competitor mentions, sentiment, and connect and conversation rates.
- Turn those insights into daily adjustments to call blocks, list priorities, and talk tracks.
- Define and maintain the leading and lagging indicator stack with RevOps, and publish daily or weekly readouts.
- Set rep-level targets, track variance, and trigger early interventions.
Conversion Optimization & Cross-Functional Partnership Key competencies: Exploration & Experimentation, Customer Centric, Continuous Improvement
- Measure conversion at each funnel stage by end market, sequence, and offer.
- Partner with end-market leaders and Marketing on sequences, messaging, packaging, and promotions.
- Run structured A/B tests on messaging, cadence timing, and offer framing, then report results.
- Feed winning patterns back into Revenue.io sequences and coaching content.
What You'll Bring
Required Experience & Background
- 5+ years of inside or high-velocity B2B sales experience, with at least 2 years as a top performer, team lead, or sales coach.
- Hands-on experience with conversational intelligence tools such as Revenue.io, Gong, or Chorus, and sales engagement platforms.
- Strong Salesforce reporting skills, with experience building and reading dashboards.
- A proven record of improving rep performance through data-backed coaching.
- Fluency in a sales methodology; MEDDPICC preferred.
- Clear, persuasive communication with executives and cross-functional partners.
Preferred
- Healthcare, medical equipment, or B2B marketplace experience.
Who We Want to Meet
- Serve with Purpose: You bring Customer Centric thinking to every coaching conversation, keeping each rep focused on the healthcare customer's needs.
- Collaborate to Win: You use Influence & Communication to align reps, end-market leaders, and Marketing around shared conversion goals.
- Challenge the Status Quo: You apply Data-Informed Decision Making to find conversion gaps and test new approaches before scaling them.
- Adapt to Thrive: You demonstrate Learning Agility by turning call-level insights into fast adjustments when priorities or markets shift.
- Act Like an Owner: You hold yourself and the floor to Accountability & Execution, following through on every readout, target, and intervention.
Benefits & Perks
- Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
- Career and professional development through training, coaching and new experiences.
- Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionals learning and growing together.
Interested?
We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.
In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.
Read more about us here:
· PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
· PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025
· PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025
· PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025
· WSJ: Bain Capital Private Equity Scoops Up PartsSource
Legal authorization to work in the U.S. is required.
Skills Required
- 5+ years of inside or high-velocity B2B sales experience
- At least 2 years as a top performer, team lead, or sales coach
- Hands-on experience with conversational intelligence tools such as Revenue.io, Gong, or Chorus
- Experience with sales engagement platforms
- Strong Salesforce reporting skills, including building and reading dashboards
- Proven record of improving representative performance through data-backed coaching
- Fluency in a sales methodology
- MEDDPICC experience
- Clear, persuasive communication with executives and cross-functional partners
- Healthcare, medical equipment, or B2B marketplace experience
- Legal authorization to work in the United States
What We Do
PartsSource is the leading evidence-based B2B vertical marketplace and supply chain software platform used by the healthcare provider and supplier ecosystem to improve essential clinical operations, staff productivity, costs, asset uptime and supply chain resiliency. Today we help more than 5,000 member hospitals and more than 15,000 clinical sites achieve sustainable savings and efficiencies. As healthcare’s leading source of the knowledge, processes and components – we can transform your supply chain, the way you work and most importantly, ensure healthcare is always available. In addition to automating the highly complex workflow associated with procurement and vendor management, our team can work with you to identify new opportunities for efficiencies and improved availability, so that your healthcare is always on
