Summary:
Duties & Responsibilities:
- Primary responsibility is to drive help purchase orders and push new VIAVI revenue.
- Provide daily, timely, quotes for customer and sales requests for Viavi products 90% of duties.
- Working closely with OM to ensure orders are booked with proper approved quotes
- Provide quoting assistance to VIAVI channel partners and direct sales.
- Provide MSD and QuoteEdge training/help to sales.
- Stay up to date with NSE product software releases, product notifications, part number changes, model discontinuation, product launches, etc.
- Facilitate customer credit card transactions via PayNow link on quote
· Provide pre-sales and/or post-sales support.
· Working closely with our sales teams to provide end-to-end support with pricing and creating quotes.
· Helping sales with configurations, part numbers, use of system, quoting issues.
· Responding to customer and field inquiries related to quotes, orders, product Information.
· Qualify leads and forwarding to correct sales person
· Understanding customer needs and requirements to help position the right solution product/routing qualified opportunities to sales rep for further development.
· Answering Viavi phone line for NSE sales support (US based only)
· Responsible for responding to sales/customers via group email mailbox. (internally and externally)
· Quoting out of Viavi quoting tool (QuoteEdge) 90% of the job
Pre-Requisites / Skills / Experience Requirements:
VIAVI Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about VIAVI Solutions and has not been reviewed or approved by VIAVI Solutions.
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Leave & Time Off Breadth — Time off options are described as generous, including paid time off with flexible scheduling and work-from-home arrangements. Feedback suggests some teams implement unlimited or discretionary PTO and respect balance through flexible start times.
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Healthcare Strength — Health coverage is portrayed as comprehensive, spanning medical, dental, vision, life, disability, wellness initiatives, annual health exams, and emergency medical coverage for travel. Strong medical allowances and an employee assistance program further reinforce perceived coverage depth.
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Strong & Reliable Incentives — Incentive programs are highlighted through variable pay and bonus structures that can augment base pay. Feedback suggests twice-yearly bonuses may occur when company performance supports it.
VIAVI Solutions Insights
What We Do
VIAVI Solutions (NASDAQ: VIAV) is a global leader in both network and service enablement and optical security performance products and solutions. Our technologies contribute to the success of a wide range of customers – from the world’s largest mobile operators and governmental entities to enterprise network and application providers to contractors laying the fiber and building the towers that keep us connected
