Sales Operations Systems Manager

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Role Overview

The Kepware Sales Operations Systems Manager is responsible for the overall strategy, administration, and optimization of revenue technology stack. This role ensures that systems supporting Sales, Marketing, and Customer Success are integrated, scalable, and provide reliable data for forecasting and decision-making. It is both technical and strategic, serving as a critical bridge between revenue-generating teams and IT.

Key Responsibilities

Systems Strategy & Architecture

• Own the architecture, configuration, and optimization of Salesforce and related RevOps platforms.
• Oversee end-to-end management of CRM and billing platforms including user roles, permissions, and security settings.
• Evaluate and implement new tools and integrations to support GTM teams.
• Evaluate and Implement Process Optimization & Automation
• Design and maintain automated workflows across platforms to eliminate inefficiencies and increase productivity.
• Lead efforts to automate routine tasks and improve lead scoring, routing, and opportunity management.
• Resolve system errors and integration issues.

• Drive high standards for data hygiene and governance across all revenue systems.

Cross-Functional Collaboration

• Act as a liaison between Sales, Marketing, Finance, IT, and Product to align system capabilities with business needs.
• Translate business requirements into scalable system designs and improvements.
• Support strategic initiatives such as partner enablement and cloud marketplace integration.

Project & Change Management

• Lead system implementation and enhancement projects from requirements gathering to deployment.
• Manage sprint planning, backlog grooming, and release cycles.
• Create technical documentation and deliver training sessions for new tools and processes.

Team Leadership & Enablement

• Mentor and manage system analysts and administrators.
• Foster a service-oriented culture focused on enabling GTM teams.
• Champion best practices in system usage and data management.

Performance Metrics

• System uptime and reliability across revenue platforms.
• Reduction in manual processes through automation.
• Data accuracy and completeness in CRM and reporting tools.
• Time-to-resolution for system issues and integration errors.
• User adoption rates and satisfaction scores for RevOps tools.
• Timely delivery of system enhancements and project milestones.

Required Skills & Qualifications

• Bachelor’s degree in business, Information Systems, or related field; Master’s preferred.
• 7+ years of experience in Revenue Operations, Sales Operations, or Business Systems roles.
• Deep hands-on expertise in CRM administration (Salesforce) and GTM tech stack.
• Familiarity with billing platforms and integration tools.
• Strong analytical and problem-solving skills; basic proficiency in SOQL is a plus.
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
• Experience in fast-paced, high-growth environments.

• Prior experience in a software or SaaS company.
• Exposure to global operations and multi-regional sales structures.
• Familiarity with cloud marketplaces (AWS, Azure) and partner ecosystems.

PTC carefully considers a wide variety  of factors when determining compensation. The anticipated annual salary range for this position is between $88,000 - $145,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus.  Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.  

For more information about PTC’s comprehensive benefits, please visit our Careers Page.  

Applications will be accepted on an on-going basis.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."