The Role
Provide day-to-day operational and administrative support to sales: process and audit sales orders, manage inventory and equipment procurement, obtain credit approvals, prepare lease/contract packets, respond to customer and internal inquiries, resolve order issues, maintain records, and support sales operations improvements.
Summary Generated by Built In
At this time, we are open to candidates based in the following office locations:
Grand Rapids, South Bend, and Southfield.
The Sales Operations Support Specialist is responsible for providing day-to-day operational and administrative support to the sales organization while ensuring a positive experience for internal teams and clients. This role works closely with sales representatives to process sales orders, manage inventory, coordinate equipment procurement, and support customer needs from order initiation through completion. The ideal candidate is self-motivated, detail-oriented, highly organized, and brings a proactive “yes we can” attitude to problem-solving. This is a full-time, onsite position, Monday through Friday from 8:00 a.m. to 5:00 p.m.
Duties and Responsibilities:
Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
Education/License/Experience Requirements:
Grand Rapids, South Bend, and Southfield.
The Sales Operations Support Specialist is responsible for providing day-to-day operational and administrative support to the sales organization while ensuring a positive experience for internal teams and clients. This role works closely with sales representatives to process sales orders, manage inventory, coordinate equipment procurement, and support customer needs from order initiation through completion. The ideal candidate is self-motivated, detail-oriented, highly organized, and brings a proactive “yes we can” attitude to problem-solving. This is a full-time, onsite position, Monday through Friday from 8:00 a.m. to 5:00 p.m.
Duties and Responsibilities:
- Partner with sales teams to provide sales order and customer support.
- Audit and process sales orders to ensure accuracy, completeness, and compliance with internal policies.
- Manage inventory and procure equipment based on approved sales orders.
- Obtain and process customer credit approvals.
- Prepare, assemble, and maintain lease and contract documentation packets.
- Respond to internal and external inquiries via phone and email in a timely and professional manner.
- Identify and resolve order discrepancies, issues, and customer concerns.
- Maintain accurate records within internal systems and databases.
- Support ongoing sales operations initiatives and process improvements.
- Other duties as assigned.
Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- High level of attention to detail and accuracy.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Customer-focused mindset with strong problem-solving skills.
- Proficiency with basic computer applications and ability to learn new systems.
Education/License/Experience Requirements:
- High School Diploma or GED required.
- Previous experience in sales support, order processing, administrative support, or customer service preferred.
- Experience with CRM systems, inventory management, or order processing software is a plus.
What We Offer:
- Competitive pay.
- Paid holidays, PTO, plus 1 personal holiday.
- Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage.
- 401(k) plan with company match.
- Access to our onsite fitness center in Grand Rapids.
- Opportunities for career growth and advancement within a growing, family-owned business.
Skills Required
- Based in Grand Rapids, South Bend, or Southfield (onsite M-F, 8:00 a.m. to 5:00 p.m.)
- High School Diploma or GED
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- High level of attention to detail and accuracy
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Customer-focused mindset with strong problem-solving skills
- Proficiency with basic computer applications and ability to learn new systems
- Previous experience in sales support, order processing, administrative support, or customer service
- Experience with CRM systems, inventory management, or order processing software
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The Company
What We Do
Applied Innovation is a family‑owned business technology provider (founded 1987) that delivers managed IT, imaging/print, automation, document workflow and security solutions. With a 500+ team across Michigan, Indiana, Ohio and Florida, the company partners with best‑in‑class vendors to simplify technology, modernize processes (including RPA and document automation), strengthen security, and help organizations run smarter, faster, and more securely for healthcare, manufacturing and other business customers.
