The Senior Manager, Sales Operations will be responsible for building PayJoy’s global sales force operating model, the processes, and measurement that make our sales teams more effective across every market. This is an enabling role, not just a reporting one: the mandate is to proactively design and roll out the systems that help the sales force sell better, and to standardize how we measure and manage its efficiency so every market is compared on the same basis. This role owns the operating model end to end, first defining how we measure rep efficiency, then giving country teams the tools and processes to act on it, and partnering with Country Managers on the management decisions that follow. Programs like the current SDR initiative are examples of what this function can build and scale globally, and there is significant room to do more. To make that happen at scale, this role works hand in hand with the Tools & Metrics team so that analytics, automation, and tooling are implemented once and rolled out proactively across markets rather than rebuilt country by country.
Key Responsabilities:
Build and own PayJoy’s global sales force operating model, the processes, and measurement standards that enable sales teams to perform better across every market.
Define and roll out a global standard for measuring sales force efficiency, so every market is compared on the same basis (e.g. cost per sale, cost per marginal sale, a low-performer metric, forecasting accuracy, and growth relative to market penetration).
Work hand in hand with the Tools & Metrics team to implement analytics, automation, and tooling once and roll them out proactively across markets, including compensation platforms such as Everstage and patterns already built for promoter operations.
Design and scale enablement programs for the sales force, such as the current SDR initiative, and identify the next set of high-impact programs to build globally.
Support the management layer, target attainment tracking and commission management (managing against targets, not setting them), so leaders can clearly see who is performing and who is not.
Partner with Country Managers to turn the identification of a problem into executed initiatives, translating analysis into concrete actions on the ground.
Set the direction for the sales operating model roadmap and prioritize the highest-impact initiatives across markets.
Qualifications:
5+ years in sales operations, revenue operations, or commercial analytics, ideally in fintech, consumer lending, or another high-volume sales environment.
Strong analytical background: comfortable defining metrics from scratch, working with performance and forecasting data, and turning it into a standard others adopt.
Comfortable with sales tooling in general, CRM, compensation or commission platforms, and BI or dashboarding tools; no need to know our specific stack, just the ability to pick it up quickly.
A track record of improving sales force efficiency or productivity through process and tooling, not just reporting on it.
Confident, credible stakeholder management: able to lead and drive conversations with Country Managers and senior commercial leaders, hold a point of view, and push direction even when it is not immediately agreed with.
Desirable: experience operating across multiple countries or markets, and Spanish or Portuguese fluency
Benefits:
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus.
- 20 days paid Vacation.
- 50% Vacation premium.
- 13% Saving funds.
- $2,000 MXN monthly grocery coupons.
- $2,000 USD annual Co-working Travel perk.
- $2,000 USD annual Professional Development perk.
Skills Required
- 5+ years of experience in sales operations, revenue operations, or commercial analytics
- Experience in fintech, consumer lending, or another high-volume sales environment
- Strong analytical background, including defining metrics, analyzing performance and forecasting data, and standardizing measurements
- Comfort with sales tooling, CRM, compensation or commission platforms, and BI or dashboarding tools
- Track record of improving sales force efficiency or productivity through process and tooling
- Confident stakeholder management with Country Managers and senior commercial leaders
- Experience operating across multiple countries or markets
- Spanish or Portuguese fluency
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
PayJoy Insights
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
