Sales Operations Specialist

DMS System Administrator(backend)-

Accountabilities & Responsibilities:

Responsible for ensuring accurate operation of the Dealer Management System (DMS) backend, including account and data management, system integration with CRM/SAP, data quality control, and coordination with Channel Managers, APAC teams for process improvements.

Tasks:

System Administration

• Register new accounts in CRM upon dealer’s DMS account creation request and ensure proper synchronization between CRM and DMS

• Manage user account permissions and data access scope (by dealer/internal sales users)

• Define and administer user permission levels (view / edit / admin)

• Support preparation and distribution of initial manuals/guides in collaboration with Channel Manager to ensure accurate account information input by dealers.

• Provide support for maintaining pricing and masterdata in both the CRM and ERP systems.

• Verify data consistency between CRM and SAP and support error correction

• undefined

Data Management & Quality Control

• Upload Funnel Data entered by dealers in DMS into CRM and share updates with the sales team

• Compare DMS Funnel and Inventory data with CRM and SAP records to validate consistency and identify discrepancies

• Manage assignment of new CRM accounts to the appropriate dealer within DMS (via auto-assignment or manual adjustment when required)

• Understand and apply account mapping rules (e.g., Post Code, Market, Market Type)

  Provide support for pricing and masterdata in both the CRM and ERP systems

  Act as a gatekeeper for all CRM and SAP data

• Provide administrative support using Word, Excel, PowerPoint, Power BI, BO, etc. as required in relation to data maintenance and management requirements

• Work with all internal stakeholders to support all requirements in relation to data management

• Support all stakeholders with reporting on key data points from both our CRM and SAP systems

• Ensure accuracy of data reporting through data management and report quality validation

• Understand SAP return and replacement processes and reflect corresponding transactions appropriately in DMS

   

System Enhancement Support

• Review improvement requests collected by Channel Manager and implement in backend

• Identify improvement opportunities in data flow and system operation, and propose/test enhancements

• Collaborate with Eppendorf China to implement and test new features

   

- Inside sales-

• Tasks:

  Work with Sales and Marketing when agreed to assist with lead development

• Utilise existing install base to develop additional service revenue in selected market segments and customers

• Utilise available social media platforms and marketing programs to improve overall customer engagement in selected customer groups or market segments

• Receive and manage quotation inquiries via phone calls, emails, and KakaoTalk, and accurately route them to the appropriate internal stakeholders.

• R

  espond to customer inquiries regarding products, providing clear and accurate information to support purchasing decisions.

• Identify and qualify quotation inquiries with sales potential, and create sales leads for follow-up by the sales team.

• Monitor procurement and bidding opportunities posted on the Government e-Procurement System (Nara Market), generate relevant leads, and forward them to the responsible sales representatives.

• Minimum 2–3 years of experience in sales operations, sales support, or system administration (CRM/ERP or other similar systems) ·

• Basic proficiency in MS Office Suite ·

• Hands-on experience with SAP, especially SAP Sales and Distribution (SD) module ·

• Familiarity with CRM systems (account, order, and data flow management) ·

• Strong organizational and administrative skills; ability to manage multiple tasks and priorities simultaneously ·

• Good communication and collaboration skills with internal stakeholders ·

• Business-level English for collaboration with APAC teams .

• This is a fixed-term contract role.