Sales Operations Specialist

Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities.

To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite. 

As the Sales Operations Specialist, you manage the Sales Operations desk. Acting as the main focal point for external and internal customers. You are the backbone/owner of the sales process for the assigned region. A vital connection between the sales and product development teams, finance, production, quality control and customer support; ensuring the back-office sales process is managed from end to end.

Responsibilities:

• You do not mind a challenge or two - you are energized by challenging and diverse situations and always maintain a service-oriented approach. Understanding that no two transactions or individuals are the same, you always adapt and leverage your creative thinking to devise effective solutions. 
• Manage back-office sales process end to end (Quote to Cash).
• Order Management and Order Fulfillment: quote entry; order entry and scheduling; order control: pricing integrity, financial issues, etc.; RMAs and demo management; Pay or Return management.
• You implement Cellebrite’s policies and procedures: acting as the “gate keeper” of the company to make sure the orders and Sales Directors’ requests follow company policies and procedures and take proper steps to intervene and correct if needed.
• Execution and delivery of products to customers.
• Sales Operations: follow up on license renewal dates and manage renewals; be the Sales Director’s “right hand;” point-of-contact for customers regarding any operational/logistical issues; build and issue reports from the system to support the Sales Director’s needs.

·      2-3 years of experience as Sales Coordinator/Sales Operations

·      Experienced with order management, shipment handling, and vast interface with Sales Directors and customer’s experience.

·      Systems knowledge: Sales Force (or similar CRM) knowledge necessary

·      Academic degree preferred but not required.

·      Advanced Excel knowledge – a plus

·      Adaptive Person

·      Commitment & Accountability: Full ownership of the end-to-end back-office sales process. You know that the task is not complete until you have seen it through from start to finish. Additionally, you anticipate all your internal/external customer needs, being initiative-taking rather than reactive.

·      People person & collaborative: you enjoy collaborating with team members and welcome the opportunity to interact with customers.

·      Effective Multitasker: you are energized by shifting priorities; engaging multiple projects at once (no problem) without compromising details.

·      You thrive and deliver in a high-pressure environment. 

·      This role will be supporting east coast hours.

Cellebrite is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law