Sales Operations Specialist

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

This role is based in our Nida Kule Esentepe, Şişli, İstanbul, Türkiye office.

Reports to: Sales Operations Manager - Türkiye

The Role

As a Sales Operations Specialist, you'll provide critical support to sales teams selling across multiple regions, brands, and customer segments. This pivotal role offers an opportunity to contribute to our growing Sales Operations function by delivering structured sales administration, CRM support, data analysis, and reporting.

Key Responsibilities:

CRM Management

• Manage Salesforce (CRM) updates with sales contracts and order processing
• Create and provide forms for sales, stand upsells, promotional opportunities, and contract creation
• Serve as a Salesforce subject matter expert for sales teams
• Support product setup across events, sponsorships, digital, and print offerings
• Develop tools to increase sales operations efficiency and effectiveness

Floor Plan Management

• Ensure event floor plans remain current through consistent communication with Sales and Operations teams
• Handle drawing and editing responsibilities for floor plans

Sales Support

• Assist with forecasting activities and prepare presentations for budget and strategy meetings
• Act as key liaison between Customer Service and Operations for customer data and floor plan queries
• Process complex contracts including Agent/Pavilion and Marketing Solutions agreements

Required Experience & Skills

• Bachelor's or Master's degree with 1-2 years of relevant professional experience
• Excellent verbal and written communication skills in English
• Proactive approach to identifying process improvements
• Self-motivated with strong organizational and time management abilities
• Confident personality with interpersonal skills and high enthusiasm
• Proven ability to work effectively under pressure
• Ability to handle and respond to internal customer queries professionally

Desired Experience

• Experience working with Salesforce CRM
• Previous experience in the B2B/B2C events industry
• Familiarity with Expocad, A2Z or similar floor planning software

In support of the Turkish Governments initiative to increase the representation of disabled individuals in the workplace, we actively encourage and welcome applications from candidates that consider themselves to be disabled and/or are registered with ISKUR.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com.

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Time out: Take up to four days per year to volunteer, plus a day off for your birthday!
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Company funded private medical insurance
• A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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