Sales Operations Specialist

The Sales Operations Specialist will play a vital role in supporting the sales process by ensuring efficient and compliant deal input and closure processes. This position requires fluency in French and collaboration with various teams to create optimized processes, support system implementations, and perform required analyses to drive business outcomes.

Primary Objectives:
• Ensure deal input and closure processes adhere to commercial guidelines and support sales activities.
• Manage deal structure, pricing, products, amendments, and contract reviews.
• Collaborate with Commercial Operations, Sales leadership, Finance, and Contracts Administration to govern business requirements and processes.
• Support the implementation of systems or tools for the Sales Operations team.
• Perform analysis and report outcomes to optimize processes and scale the business.

Key Accountabilities and Performance Measures:

• Deal Governance and Process Adherence:
  • Ensure all deals comply with commercial guidelines and established processes.
  • Manage and oversee deal structure, pricing, product amendments, and
    legal/contract reviews.
• Collaboration and Support:
  • Collaborate with Commercial Operations, Sales leadership, Finance, and
    Contracts Administration.
  • Govern business requirements and processes to support sales operations
    functions.
  • Provide support for the implementation of new systems and tools.
• Analysis and Reporting:
  • Perform detailed analysis to identify areas for process improvement and
    optimization.
  • Generate reports on deal outcomes, highlighting key metrics and insights.
  • Use analytical insights to drive decision-making and improve sales operations
    efficiency.
• Process Optimization:
  • Create and maintain optimized processes to scale the overall business.
  • Continuously seek opportunities to streamline sales operations and improve
    efficiency.
  • Implement best practices and standardized procedures.
• Sales Support:
  • Assist sales teams with deal structuring, pricing strategies, and contract
    negotiations.
  • Provide guidance and support on amendments and legal/contract review
    processes.
  • Ensure timely and accurate processing of sales deals.
• System Implementation and Maintenance:
  • Support the implementation and maintenance of systems or tools for the Sales
    Operations team.
  • Ensure that systems are optimized for efficiency and accuracy.
  • Provide training and support to team members on new systems and tools.

Formal Qualifications/Certification:
• Bachelor’s degree in Business, Finance, Operations, or a related field is required.
• Relevant certifications or advanced degrees are advantageous.
Experience:
• 3-5 years of experience in sales operations, deal desk, finance, or a related field.
• Experience working with sales teams and managing deal processes.
Skills & Attributes:
• Fluency in French and English is an asset.
• Strong understanding of commercial guidelines and deal structuring.
• Excellent analytical and problem-solving skills.
• Proficient in MS Office, particularly Excel, and experience with CRM and ERP systems.
• Strong communication and collaboration skills.
• Detail-oriented and highly organized.
• Ability to work independently and as part of a team.
• Capable of managing multiple tasks and priorities in a fast-paced environment.

Join our team to help streamline sales processes, support sales activities, and drive business growth through optimized operations!