Are you a true believer that Bioengineering is the future, and CRISPR is only the beginning? We are looking for someone who is inspired by our mission and who would fit in well with the collaborative, rigorous and entrepreneurial spirit of the company culture. We’re looking for a Sales Operations Specialist who is organized, detail oriented, and an excellent communicator comfortable working in a fast-paced and dynamic environment. This is an individual contributor role that will help and support the team building the tools and systems to enable industrial-scale molecular biology research.
What You'll Do:
- Assist customers with processing and completing orders, canceling and editing order information, reviewing and approving customer purchase orders, and payment completion.
- Enter sales orders upon receipt of purchase orders for custom products, review the order to ensure accuracy, and submit order acknowledgment to the customer .
- Report any issues customers encounter through the ordering/payment process and work with commercial software to improve the order process.
- Work closely with operations groups to status orders and highlight risks. Inform customer and sales team of any shipment delays in a timely manner.
- Engage in frequent interaction with sales, finance and commercial operations teams to assist with questions, process improvements, and complex sales flows.
- Contribute to various day-to-day activities and manage projects within the commercial operations and other departments as needed.
About You:
- Bachelor’s Degree in business/technical field, or 5+ years of directly related work experience
- 2+ years in sales operations or marketing operations
- Self-motivated and able to work with minimal supervision
- Strong interpersonal, written, and verbal communication skills
- Expertise with Excel is required
- Ability to work independently
- Excellent customer relationship management and communication skills
- Ability to work under pressure and in a fast-paced environment
- Ability to manage multiple priorities and projects in a fast-paced environment with shifting and often conflicting priorities and demands
- Highly organized with excellent time management skills and a strong attention to detail
Our Mission
Synthego® is a pioneering force in the biotechnology industry, dedicated to advancing the frontiers of
CRISPR cell and gene therapies through cutting-edge CRISPR technology and expertise. Our mission is
to provide unparalleled access to CRISPR solutions at scale, empowering applications from Discovery
to Clinic. Driven by a visionary approach, we strive to accelerate the therapeutic development process
with best-in-class CRISPR solutions, simplified licensing & expert guidance, driving the adoption and
success of CRISPR-based therapies to benefit all patients.
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What We Do
Synthego is a genome engineering company enabling the acceleration of life science research and development in the pursuit of improved human health. The company leverages machine learning, automation, and gene editing to build platforms for science at scale. By vertically integrating hardware, software, bioinformatics, chemistry, and molecular biology, Synthego is at the forefront of innovation advancing the next generation of medicines through providing access to genome editing at an unprecedented scale. //// Our Culture of Diversity: Different Faces from Different Places At Synthego, our differences make us unique, help us innovate, and allow us to persevere. We stand firmly behind our values, strive to achieve representation, and celebrate diversity in perspectives and backgrounds. We welcome all team members to be their best selves as we move forward towards fulfilling our shared vision of revolutionizing genome engineering technology to help make biological therapies accessible to all patients.
