(Senior) Sales Operations Analyst

Get to Know Us

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than 1,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stakes business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:

Ideals Virtual Data Room: A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

Ideals Board: A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.

The Role

Ideals is among the Top-5% of all companies on RepVue, rated highly by Sales professionals. As we continue our global expansion, we’re seeking a (Senior) Sales Operations Analyst/Sales Operations Specialist (Inbound) remotely in Ukraine to enhance the efficiency of our Sales team operations.

In this role, you will act as a key link across Sales teams (Inbound Sales, Field Sales, Customer Success) and other functions to streamline processes, improve communication, and maintain high standards in documentation and execution. Reporting directly to the VP of Inside Sales, your expertise will help optimize workflows, and support the Sales team in achieving our ambitious revenue growth goals as we scale globally.

What You Will Do

• Support and oversee current sales processes, playbooks, and complex processes with multiple dependencies across Sales teams
• Evaluate and update workflows, translating insights into actionable improvements
• Design and launch new sales processes independently, introducing best practices for operational efficiency
• Advise and consult the Sales team on processes, offering expertise and solutions tailored to their needs
• Facilitate cross-department communication to address sales-related needs and foster collaboration
• Maintain clear documentation for current and new processes, creating accessible resources

What We Look For

• Advanced English proficiency (C1 level) for clear, effective communication, both spoken and written
• 1+ years of experience in process management or optimization focused on business results
• Strong understanding of sales processes, key stages, and goals
• Project management skills, including experience with Scrum methodology and related tools to run internal projects and pilots
• Proficiency in CRM software (HubSpot preferred) for managing and analyzing sales data 
• Strong communication skills with the ability to mediate and resolve differences constructively
• Analytical and solution-oriented approach, with a focus on high-quality standards
• Self-organization, flexibility, and proactivity to drive results independently

Our Interview Process

We believe in competency-based interviews combined with work samples and we share clear expectations for each element. Our interview assignments simulate what it’s like to work at Ideals and the type of tasks you’ll tackle. Here are the stages of the interview process for this role:

• Screening call with the Talent Acquisition Specialist (up to 40 mins)

• Test task (up to 3 hours)

• Competency-based interview with the Talent Acquisition Specialist (up to 90 mins)

• Test task (up to 5 hours) & Hiring Manager interview (up to 60 mins)

What We Offer 

We highly value our people, so we will provide you with all the resources and support you need to succeed.

For your work

• Remote-first model with teams distributed globally 

• Home office set up budget 

• High-end laptop, monitor and any additional IT equipment needed

• Reimbursement of co-working space expenses

For your well-being

• Medical insurance with flexible coverage

• Compensation for sports, yoga, mental, and other health and wellness-related activities

• Reimbursement of participation in sports competitions

• 20 business days of paid time off per year

• Unlimited health-related time off

For your growth

• Individual Development Plan based on your career interests 

• Generous budget for learning and development activities

• Professional and self-development books and subscriptions compensation

• Ideals’ support of your passion as a speaker or writer

• Internal growth and internal mobility opportunities

Extra perks

• Team-building offline events

• Budget for local gatherings in global locations

• Generous internal referral program

Our Culture

Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities.

Commitment and Excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further. Our diversity and different perspectives are the foundation of our success. Collaboration and Trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Care drives us to create a positive work environment and make everyone feel valued. We also stand for Idealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.

Idealers work in a remote-first model, meaning we collaborate from anywhere – either home, cafe, co-working space, or one of our offices. Some roles may have specific location-based requirements, including in-office and client interactions. Despite being located across the globe, we stay connected through the latest tools and technologies, ensuring that everyone on our team feels surrounded by teammates and engaged with our common goals.

Ideals is an equal opportunity employer

Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.

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