Centric Software is seeking an experienced sales operation role who will be responsible for managing the sales operations primarily for Centric Software’s customers in Europe. This is a cross functional position which will assist in bringing efficiencies to workflow and will support Centric Software’s Sales Team. This position will also act as a liaison between other teams and clients when appropriate, and to perform other such duties as may be required for the efficient operations of the stations.
Responsibilities:
- Review sales contracts in accordance with legal, product, revenue, and sales policies
- Ensure accurate entry into Salesforce, including product information, order discounts, terms, etc.
- Analyze sales contracts to determine incentives earned for sales commissions and bonuses
- Audit CaptivateIQ commission calculations as requested by Sales team
- Work with Customer Success team to manage renewal addendums for region, including drafting addendum, calculating current term, pricing, CPI/ISTAT, as needed.
- Setup and maintain customer information and run monthly license, opportunity, forecasting reports in Salesforce
- Prepare account reconciliations for Centric Software’s customers as needed
- Prepare Salesforce dashboards and reports as needed
- Collaborate with various teams such as Sales, Finance, Legal and License/Hosting teams on contract revisions, product delivery, project budgets
- Collaborate with customers and finance team to resolve billing inconsistencies or errors
- Provide training to Sales team on Salesforce and CPQ processes
- As part of Sales Operations team, act as CPQ admin to review and advise Sales team on quoting
- Act as backup Salesforce admin to support European users
- Ensure pipeline is updated to prepare License/Hosting team of potential orders, particularly at quarter end
- Develop and define project roadmaps to optimize sales processes
- Proactively reach out to various business units within the Company to ensure proper understanding of Centric Software’s deliverables and obligations to properly account for contract and revenue terms
Requirements:
- Ability and desire to learn new skills with an enthusiasm for acquiring systems knowledge
- Good problem-solving skills and detail oriented
- Excellent knowledge of MS office
- In-depth knowledge of industry best practices
- Ability to identify areas for improvement in existing processes, a strong plus
- Excellent written and interpersonal communication skills and ability to communicate assertively
- Demonstrated ability to take ownership for projects and drive to completion
- Comfortable working in a fast changing, fast-paced environment
- Excellent teamwork, including the ability to interact with all organizational groups and levels
- Salesforce admin experience, CPQ admin experience a plus
- NetSuite experience a plus
- College degree a plus
- Competitive salary and benefits
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- Opportunity to work remotely with a dedicated and motivated team
- A remote work environment built on collaboration, flexibility, and respect
- Varied and challenging work to help you grow your technical skillset.
What We Do
Centric Software® is the innovator behind the #1 Product Lifecycle Management (PLM) platform, Centric PLM™, that is blazing the trail for brands, manufacturers and retailers across all segments of the consumer goods industry. Headquartered in Silicon Valley, Centric Software has shattered the mold to create state-of-the-art digital solutions to satisfy the needs of every player in the market, large and small, and supports their mission to develop high-quality, sustainable products that are on time and on trend.
- Centric PLM delivers enterprise-class merchandise planning, product development, sourcing, quality and product portfolio optimization innovations specifically for fast-moving consumer industries. Centric PLM streamlines the product development process from concept to retail.
- Centric Planning provides best-in-class data and visually driven financial, merchandise and assortment planning as well as store and vendor forecasting to maximize margins and for seamless and fast, pre and in-season execution.
- Centric Visual Boards improves collaboration and decision-making of merchandising and buying teams through intuitive digital boards, driving innovation and decreasing time to market.
All Centric solutions are market-driven, ensuring they meet the needs of customers. These innovations include the first ever PLM mobile apps, 3D CAD connectors, sustainability integrations, and more. Centric Software has the highest user adoption rates in the industry and proudly maintains a 99% customer retention rate due to its seamless implementation methodology which ensures that 100% of its customers go live. Centric Software is proud to provide the best solution, backed by the best team to service the best customers.
Centric Software is a subsidiary of Dassault Systèmes (Euronext Paris: #13065, DSY.PA). For more information, please visit www.centricsoftware.com.
