'Team Oetiker' means connecting with over 2,000 people in 32 countries and at 13 manufacturing sites. We are the leading provider of high-end connecting solutions for automotive and industrial applications. Our clamps, rings, straps and quick connectors can be found on virtually every car in the world and in millions of home plumbing systems and appliances. We are a privately owned, family-run business, with a long-term perspective and a focus on sustainable business success. Sound like a place where you want to be? Connect with us!
Job Description
Position Summary
Responsible for sales administration, contract review and sales support. Key activities include managing quotations, contracts, Production Part Approval Process (PPAP) requests, pricing, account adjustments, customer master files, reporting and part number management. Daily interaction with customers, sales staff, internal departments and intercompany business units.
Essential Functions
- Preparation and submission of quotations, including price creation, margin review and tracking
- Perform Contract Review and manage customer Scheduling Agreements/amendments (Price changes) and contracts
- Manage pricing files, and analysis, surcharge and rebate agreements
- Review and process account adjustments
- Manage part number files, create BOM and communicate special instructions
- Manage and maintain Customer Master Data in Customer Relation Management (CRM) & Enterprise Resource Planning (ERP)
- Coordinate credit approval / credit limits with the Finance Department
- Understand customer requirements, receive and manage correspondence (Request for Quotes - RFQ’s, Drawings Samples, PPAP etc.) and work with relevant departments
- Inside support for sales engineers
- Resolution of issues with Customers
- Manage and track won/lost business and update, participate and help develop sales forecast
- Review, track & control Customer Specific Requirements
- Awareness and participation in World Class Operations (WCO) initiatives
- Ensure compliance with all applicable safety and environmental regulations
- Compliance to the Oetiker Management Manual – IATF 16949 & ISO 14001 EMS requirements
Knowledge, Skills, Abilities
- Administrative and computer skills required (MS Office and CRM/ERP software)
- Detail oriented and good communication Skills (Interpersonal and Business Writing Skills)
- Product Knowledge and desire to learn
- Ability to work independently without supervision
- Good problem solving skills
- Knowledge of IATF 16949
Education / Experience
- College Diploma / Degree in Business Administration (preferred)
- 2-3 years of sales administration, customer service or related is preferred
- Comprehensive benefit package
- Company match Pension Contribution
- Opportunities for Advancement
- Access to Online Learning
- Climate controlled facility
Oetiker is an equal opportunity employer.
We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other legally protected status. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Skills Required
- Proficient with MS Office and CRM/ERP software
- Detail oriented with strong interpersonal and business writing communication skills
- Product knowledge and willingness to learn
- Ability to work independently without supervision
- Strong problem solving skills
- Knowledge of IATF 16949
- College diploma or degree in Business Administration
- 2-3 years sales administration, customer service, or related experience
What We Do
Oetiker provides customers with the peace of mind that their mission-critical components are reliably connected. We are a global leader in high-end connecting solutions for the vehicle industry and for high-value applications in industrial segments. Our expertise in high-quality clamps, rings, straps and quick-connectors ranges from powertrain and drivetrain applications to medical applications. We offer engineering, prototyping and testing support to quickly create comprehensive solutions for overcoming clamping and connecting challenges. With 1800+ employees in more than 25 countries and over 75 years of experience, we are the trusted, global, long-term partner for the world’s leading OEMs. Oetiker Schweiz AG Spätzstrasse 11 Postfach 358 8810 Horgen T +41 44 728 55 55 F +41 44 728 55 15 [email protected] Commercial register number: CH-020.3.919.016-3 VAT identification number: CHE-103.097.485 UID Number: CHE-105.966.117 https://www.oetiker.com/Imprint A position with the Oetiker Group offers exciting challenges and a whole range of development opportunities.
