Sales Operations Specialist - Indianapolis

True Brands™ is a global leader in designing and supplying innovative beverage lifestyle accessories. Known for our cutting-edge product development, in-house design, and outstanding customer service, we offer a dynamic and collaborative environment where creativity thrives.

At True Brands™, you’re more than an employee – you’re part of a community that’s passionate about delivering exceptional products and experiences. With a supportive team and exciting opportunities for career development, this is your chance to grow with us. Apply today and take the first step toward an exciting career in sales!

We’re seeking a Sales Operations Specialist to join our growing sales team. This is an entry-level role designed for individuals eager to grow their career in sales and customer relationship management. While a background in the adult beverage industry is a plus, it’s not required – we’ll provide on-the-job training to set you up for success.

If you’re organized, motivated, and excited to work in a fast-paced, collaborative environment where your contributions directly impact customer satisfaction, we’d love to hear from you!

This is a full-time, in-office position located at our sales office in Indianapolis.

What You’ll Do:

As a key part of our Sales team, your responsibilities will include:

• Supporting customer onboarding, including account creation and management in NetSuite.
• Managing sales opportunities end-to-end, from new program introductions to seasonal buys.
• Facilitating item setup via customer portals to meet program deadlines.
• Collaborating with Demand and Supply Chain teams to ensure timely fulfillment of customer purchase orders.
• Acting as a liaison between internal teams (Product/Brand Managers, Supply Chain, Operations) and external partners to ensure seamless operations.
• Troubleshooting customer account and order issues to ensure exceptional service.
• Providing data reports, insights, and ad hoc searches to support the sales team.
• Staying updated on sales trends and contributing to targeted sales strategies.
• Keeping the team informed about new product launches and opportunities for process improvements.
• Communicating directly with customers via phone and email to address inquiries and build relationships.
• Contributing to team projects and process improvements.

What We’re Looking For:

We’re searching for candidates with:

• A high school diploma (Associate or Bachelor’s degree in Business, Marketing, or related fields preferred).
• At least 1 year of experience in a sales support or project management role (National Accounts experience is a plus).
• Proficiency in software systems such as G-Suite or MS Office; familiarity with NetSuite or similar ERP tools is a bonus.
• Experience with tools like Asana or Domo (preferred but not required).
• Strong organizational, communication, and interpersonal skills.
• A knack for multitasking, prioritizing, and meeting deadlines in a fast-paced environment.
• High attention to detail and a customer-focused mindset.
• A proactive, adaptable approach to problem-solving and teamwork.

What You’ll Gain:

At True Brands™, we believe in rewarding hard work and fostering growth:

• Competitive Salary: $50,000–$60,000 per year
• Comprehensive Benefits: Health, dental, vision, life insurance, and a 401k with employer match
• Generous Time Off: 15+ days of PTO per year, 8 paid holidays, and flexibility for work-life balance
• Exclusive Discounts: 40% off True Brands™ products
• Perks: Gym benefits, supplemental insurance (accident and pet coverage), and FSAs for healthcare and dependent care
• Professional Growth: Clear pathways for advancement within our team
• Collaborative Culture: Join a team that values innovation, teamwork, and your professional success

True Brands is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive workplace where all employees are respected and given equal opportunities to succeed. We believe that our differences enrich our company culture, promote innovation, and enable us to better serve our customers. True Brands is dedicated to creating an environment free from harassment, intimidation, and retaliation and we expect all employees to treat each other with respect.