Sales Operations Senior Analyst with English

Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

By being part of our team, you will work from Monday to Friday, 09:00 AM - 18:00 PM from our office in Bucharest.

How you’ll make an impact:

• ​Know the customer and understand our customer’s expectations with their reactive support experience;

• Focus on critical issues to ensure customer satisfaction;

• Set proper expectations with customers for support;

• Acknowledge and respond to customers' requests promptly;

• Anticipate risk and escalations based on customer context;

• Handle high-risk escalations and gather/analyze information as needed to support the customer;

• Establish a customer obsession approach that puts the customer and the customer operational health in the center;

• Understanding of reactive case lifecycle and troubleshooting methodology.

Skills that make your work successful:

• Strong English written and verbal communication skills (C1 level);

• Bachelor's Degree in relevant field of studies;

• Minimum 4 years previous experience in Customer Operations/ Sales Operations;

• Positive, energetic, enthusiastic attitude;

• Strong attention to detail;

• Skilled use of the Microsoft Office Suite, e.g. Word, Outlook, PowerPoint, etc.;

• Ability to apply judgement in high pressure situations with minimal external guidance;

• Strong ability to comprehend written communications;

• Strong communicator and a great team player.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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