Growth Operations and Integration Manager

GEHA (Government Employees Health Association, Inc., pronounced G.E.H.A.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families. We celebrate diversity and are committed to creating an inclusive environment for all employees.

GEHA has one mission: To empower federal workers to be healthy and well.

Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, GEHA empowers health and wellness by meeting its members where they are, when they need care. We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization. 

The Growth Operations and Integration Manager is responsible for shaping and aligning the growth organizations business processes, systems, interfaces, and strategies to drive success in the Growth division. Collaborating with members of the Sales/Growth leadership team, to help document and set the overall strategy and objectives for key operational processes and projects that live outside of corporate sourced initiatives. This includes fostering cohesion and efficiency across the Growth Division initiatives, this role is pivotal to overseeing seamless execution and integration which positively influences GEHA’s growth success. In this role, you will be responsible for influencing stakeholders across the organization to drive adoption of key capabilities, ensuring that our processes and platforms support the growing needs of our healthcare and health insurance business. Reporting to the Vice President of Sales, this role is pivotal to overseeing seamless execution and integration which positively influences GEHA’s growth success.SKILLS

Responsibilities:

• Influence and engage senior leadership and key stakeholders to ensure alignment and support for key growth initiatives.

• Lead the development of Growth strategy documentation for diverse audiences (executive level and below) including the collection of content, refinement of message, creation of delivery material in various formats (ex.documents, spreadsheets, presentations).

• Oversee the creation of documentation for integration solutions, ensuring clarity and alignment with business goals.

• Translate sales and growth strategies into actionable plans, and effective communication vehicles for leadership, organizational and board level alignment discussion.

• Develop and deliver program status reports to keep stakeholders informed of key initiatives and progress.

• Lead and oversee projects to drive development, integration, and operationalizing multiple growth focused initiatives.

• Provide direction and thought leadership to cross-functional leaders focused on promoting and expanding integration and expansion of growth capabilities.

• Design and document end-to-end business processes, systems, and data flows; conduct regular reviews and audits to ensure compliance with established standards and documented processes along with identifying and addressing misalignments, gaps, and opportunities for improvement. This also includes implementing feedback loops to continuously improve processes and outcomes.

• Inspire and guide Project Managers, Technical Leads, and IT developers to deliver technology-enabled solutions that meet business objectives.

• Oversee the migration and transition of current systems and processes to future-state solutions, ensuring alignment with business goals and strategic priorities.

• Develop methods to monitor operational project progress and provide regular updates.

• Lead efforts to design and implement integration solutions that address complex business needs and support growth.

• Work closely with business analysts, IT teams, and other stakeholders to ensure business requirements are effectively translated into integration solutions.

• Manage and lead program change control/management initiatives associated with operational process transformation projects. This includes ensuring effective communication, risks, issues, mitigation planning and training to support organizational changes

• Lead business process improvement initiatives using quality management principles and methodologies such as lean/six sigma.

• Facilitate workshops and discussions to gather insights for business improvements, particularly in the Growth division.

• Demonstrated ability to lead transitions of systems and processes to future-state solutions.

Knowledge, Skills, and Abilities

• Bachelor’s degree in business administration, or a related discipline, additional years of relevant work experience may be considered in lieu of formal education.

• Requires eight years of experience managing large, complex projects or multiple projects within a program; working with cross-functional teams and staff of all levels that includes at three or more years in a healthcare industry.

• Experience with development and delivery of strategic communications to diverse audiences (executive level and below) e.g., collection of content, refinement of message, creation of delivery material, presentation.

• Experience with business process improvement based on quality management principles (ex. lean/six sigma methodologies)

• Knowledge of health plan industry best practices and emerging trends.

• Strong analytical and critical thinking skills.

• Excellent communication and people skills.

• Expert knowledge of Microsoft Word, Excel, Project, Visio, and SharePoint.

• Effective verbal, written and people skills and the ability to effectively prioritize and execute tasks in a high-pressure environment.

• Demonstrated ability to understand audience and effectively and professionally present information tailored to the audience, communicate messages succinctly, and communicates to staff in an organized, authentic, and solutions-oriented manner.

• Strong partnership and influencing skills. Ability to break down silos.

Preferred skills:

• Masters Degree

Work-at-home requirements

• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
• Latency (ping) response time lower than 80 ms
• Hotspots, satellite and wireless internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you

• Competitive pay/salary ranges
• Incentive plan
• Health/Vision/Dental benefits effective day one
• 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
• Robust employee well-being program
• Paid Time Off
• Personal Community Enrichment Time
• Company-provided Basic Life and AD&D
• Company-provided Short-Term & Long-Term Disability
• Tuition Assistance Program

Please note that the salary information is a general guideline only. GEHA considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

The annual base salary range for this position is $110,473 - $155,727 USD.

GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. Our diversity drives innovation deepens connections and strengthens our organization.

GEHA is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.