Sales Operations Officer

About Us:

Network International is the largest Financial Technology company in the Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we have been growing in the direct-to-consumer card segment as well.

Our EVP:

At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.

About The Role:

The Sales Operations Officer plays a critical role in driving sales efficiency, merchant onboarding excellence, and compliance governance across the sales lifecycle. The role is responsible for ensuring data integrity, lead optimization, seamless onboarding, and adherence to regulatory and internal SLA standards.The position acts as a central coordination point between Sales, Compliance, Marketing, and Customer Operations, ensuring that merchants are onboarded, activated, and supported effectively to drive sustainable transaction growth and improved customer experience. This role requires a high level of accountability, analytical thinking, and operational discipline, with a strong focus on CRM governance, KYC compliance, reporting accuracy, and process optimization.

Key Responsibilities:

• CRM & Data Management:
  • Own and maintain end-to-end CRM data integrity by ensuring accurate, real-time updates of merchant records, enforcing pipeline hygiene, conducting regular data audits, and proactively tracking and resolving KYC compliance to support reliable reporting and decision-making.
• Lead Management:
  • Drive efficient lead lifecycle management by overseeing lead allocation, monitoring conversion performance, and collaborating with Marketing to improve the quality of Sales Qualified Leads, while identifying pipeline gaps and implementing corrective actions to maximize conversion rates.
• Onboarding & Activation:
  • Coordinate and support the end-to-end merchant onboarding journey, ensuring timely completion of all requirements, seamless handovers, and structured activation support to enable merchants to transact quickly and consistently.
• Compliance & KYC:
  • Execute robust KYC and compliance reviews by validating merchant documentation, assessing business models against regulatory and internal policies, and proactively managing risk through timely follow-ups, escalations, and resolution of non-compliant accounts.
• SLA & Ticketing:
  • Strengthen SLA governance and query resolution efficiency by ensuring tickets are accurately logged, assigned, and resolved within defined timelines, while driving accountability across teams and addressing bottlenecks impacting turnaround times.
• Reporting & Insights:
  • Develop and deliver insight-driven operational reports and dashboards that track key performance metrics (e.g., lead conversion, compliance status, onboarding timelines), providing actionable recommendations to improve sales performance and operational efficiency.
• Collaboration:
  • Act as a central coordination point across Sales, Compliance, Marketing, and Operations, fostering strong cross-functional alignment to streamline processes, enhance merchant experience, and drive continuous improvement initiatives.

Key Requirements:

Experience:

• Experience in Sales Operations, CRM management, onboarding, or fintech/payments, with exposure to sales process optimization and KYC/AML compliance considered an added advantage.

Skills:

• Strong analytical and data interpretation skills with the ability to generate actionable insights, coupled with proficiency in CRM systems such as Zoho and reporting tools including Excel and PowerPoint. 
• Excellent communication, negotiation, and interpersonal skills are essential for effective stakeholder engagement.

Core Competencies:

• Demonstrates a high level of attention to detail and accuracy, with strong problem-solving, time management, and prioritization abilities. 
• Shows accountability and the ability to collaborate effectively across cross-functional teams to achieve shared objectives.

Behavioral Attributes:

• Proactive, self-motivated, and results-driven, with confidence. 
• Able to work independently while also contributing as a strong team player, with the resilience to perform under pressure and consistently meet tight deadlines.

Education:

• Degree in a business-related field.