The Sales Operations Manager (Order to Cash) is responsible for the performance of the Order to Cash process via offshore teams. The role ensures our offshore support teams deliver accurate, efficient, and timely order processing through to revenue recognition. They optimize the end-to-end OTC process, ensuring data integrity across Sales Orders, invoicing, and returns while providing clear reporting on revenue blockers. The role enables Account Management, Deployment, Supply Chain, and Finance teams to operate effectively by driving process discipline, operational excellence, and continuous improvement. They manage internal stakeholder relationships to remove blockers, improve workflows, and deliver a seamless order-to-cash experience that supports commercial success across the business.
Key responsibilities for the role
- Own and manage the end-to-end Order-to-Cash process, delivering agreed KPI targets via offshore support resources
- Act as the primary Sales Ops stakeholder for the Order-to-Cash phase, including ownership of the Revenue Blocker Summary and issue escalation
- Partner with Deployment, Supply Chain, GSS, and Account Management to ensure accurate fulfilment, billing, and cash outcomes
- Ensure sales order data accuracy, including fulfilment dates, warehouse data, and pricing, to support supply chain and deployment activities
- Collaborate with Deployment Managers and Account Managers to ensure ordered solutions are delivered as sold and revenue is billed correctly
- Manage order changes outside Frozen Zone timings and escalate inventory-impacting updates to Supply Chain
- Deliver and distribute market reporting on sales revenue actuals and pipeline performance
- Design, implement, and manage dashboards, scorecards, and performance reporting aligned to Order-to-Cash KPIs
- Provide QBR data, insights, and recommendations, partnering with BTS and Data Analytics teams to resolve data quality issues
- Work with offshore processing teams to identify and implement process optimisation and automation opportunities across the Order-to-Cash lifecycle
- Partner with GSS teams to offshore non-exception systemic transactions and resolve process bottlenecks
- Develop and deliver training and onboarding programs to build capability and promote best-practice adoption
- In partnership with BTS and Account Management, champion best-practice advocacy initiatives that enhance the customer experience
Qualifications and experience
Skills Required
- Bachelor's degree in Business Administration, Management, or related field
- Proven experience in sales order management or a similar role, with at least 2-3 years in a leadership position
- Proficiency in using sales order management software and Microsoft Office Suite
What We Do
Coates Group is a growing global technology and digital merchandising solutions provider creating immersive experiences for some of the world's leading brands and their customers. We are focused on creating dynamic, personalised and engaging experiences powered by our range of digital hardware and proprietary content management system. If you’ve ordered in-store or in the Drive-Thru at McDonald’s somewhere in the world, chances are you’ve interacted with our digital solutions! We work across 50+ global markets with our headquarters located in Sydney, Australia and other offices in Japan, India, China, the Middle East, Canada, Europe and the United States. Our people who we proudly call our “Crew” are at the heart of everything that we do. So, it is our commitment to empower and develop the people that set us apart. This is done by implementing new policies that our people care about like an annual market competitive bonus program, opportunities for growth and prioritisation for learning and development that includes kick-starting our new wellbeing program called Thrive. The cornerstone of Thrive is our flexible work approach, including a suite of flexible work options because we are believers that you should never miss an important life or work moment. Thrive also equips our crew with wellness tools and dedicated time to prioritise our health with Yoga and Meditation programs as well as a Global Wellness Day off to enjoy and recharge plus a Give Back Day for the opportunity to make an impact on the community. Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). We are one global crew with diverse perspectives that make us stronger. We are curious, charismatic and authentic. And together, we make our purpose become a reality, to create immersive brand experiences for everyone
