Sales Operations Manager

About Us:

Homebound is on a mission to make it possible for anyone, anywhere, to build a home using technology. Created by an experienced team of construction, real estate, design, and technology experts, Homebound is transforming the residential construction industry by improving the costly and inefficient process of building a home. 

We’ve created an entirely new way to build homes with technology powering every stage from start to finish to provide a seamless experience for our customers. Homeowners across the country can choose where they want to live, select a home plan that’s perfect for them, then personalize and buy it, all online. Homebound has raised $150M in capital from leading venture capitalists like Google, Khosla, Thrive Ventures, and we’re scaling quickly in places like Texas, Colorado and Florida. Come build your future with us.

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We're looking for a Sales Operations Manager who thrives at the intersection of process, data, and technology. This is a hands-on individual contributor role where you'll touch a little bit of everything - from supporting Salesforce and building dashboards to partnering closely with Marketing on our go-to-market motion. If you geek out on clean data, love solving workflow problems, and are already experimenting with AI tools to work smarter, you'll fit right in.

This is a hybrid role in one of our current markets: Dallas or Houston TX, Tampa or St. Petersburg FL or Los Angeles, CA.

Salesforce Administration

• Manage day-to-day Salesforce tasks including user provisioning, permission sets, and role hierarchy maintenance

• Build and maintain reports, dashboards, and list views that give leadership and reps real-time visibility into pipeline and performance

• Troubleshoot data quality issues, enforce hygiene standards, and implement validation rules to keep the CRM reliable

Project Management & Process Improvement

• Own and manage operational projects end-to-end - from scoping and stakeholder alignment to execution and rollout

• Document processes, create playbooks, and drive adoption of new tools and workflows across the sales team

• Partner with Sales, Marketing, and Finance to identify bottlenecks and implement scalable solutions - Marketing is a key counterpart and this role is expected to maintain a close, ongoing working relationship with that team

• Track project status, flag risks proactively, and communicate progress clearly to stakeholders

Analytics & Reporting

• Translate raw data into clear, actionable insights that inform sales strategy and forecasting

• Develop recurring and ad hoc reports to track KPIs such as win rates, pipeline velocity, quota attainment, and rep activity

• Work with leadership to define metrics and build dashboards that align with business priorities

AI & Technology Enablement

• Leverage AI tools - including Claude, ChatGPT, or similar platforms: to automate repetitive tasks, summarize data, and accelerate reporting

• Identify opportunities to embed AI into sales ops workflows and champion adoption across the team

• Stay current on emerging tools and bring forward-thinking recommendations to improve how we operate

• 3–5 years of experience in Sales Operations, Revenue Operations, or a related role

• Hands-on Salesforce experience - you know how to build reports, manage users, and configure workflows without needing a developer

• Experience with MCAE (Pardot) or a comparable marketing automation platform, and comfort working at the intersection of sales and marketing systems

• Familiarity with tools like Zapier, Groove, or similar automation and sales engagement platforms

• Demonstrated project management skills; you can juggle multiple initiatives, stay organized, and keep stakeholders informed

• Strong analytical mindset with comfort working in Excel, Google Sheets, or BI tools to slice and interpret data

• Early adopter mentality - you're already using AI tools in your daily work and can speak to how they've made you more effective

• Clear communicator who can translate technical concepts for non-technical audiences

• Self-starter who takes ownership and doesn't wait to be told what to do

Our Commitment:

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. To apply, please submit an application with your resume on the Career’s page.

Homebound is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Homebound considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Our Compensation Philosophy:

Our salary ranges are determined by role, level, and location. Please note that the salary range displayed on each job posting may vary by state. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter will share more about the specific salary range for your preferred location during the hiring process. Please note that each job posting includes a general description of any other compensation offered for the position in addition to the salary range displayed on the job posting. You can find information about our benefits here.