About the Role:
The Sales Operations Manager owns deal execution, contracting, Salesforce data integrity, and post-sale operational readiness, ensuring accuracy and compliance from opportunity creation through renewal. This role supports Commercial and Enterprise teams across Deal Desk, Sales Operations, and Customer Success Operations. It partners cross-functionally with Sales, RevOps, Finance, Legal, and Customer Success to resolve complex issues, improve processes, and reduce downstream execution risk while scaling efficient, repeatable operating models.
What You’ll Do:
Own Deal Desk for Commercial & Enterprise — serve as the senior partner for pricing, discounting, non-standard terms, and approval governance, ensuring fast, consistent, and policy-aligned deal execution.
Assess deal health and downstream impact across Billing, Revenue Recognition, Legal, and Customer Success, proactively resolving issues before contracts are executed.
Act as the escalation point for complex, high-impact deals, partnering closely with Sales leadership, RevOps, Finance, Legal, and executives (CRO/CFO) as needed.
Own end-to-end contracting workflows in Ironclad, including intake, contract generation, negotiation, approvals, and execution, ensuring accuracy and alignment with Salesforce data.
Provide day-to-day Sales Operations support for Commercial and Enterprise teams, maintaining opportunity hygiene, data integrity, and pipeline accuracy in Salesforce.
Manage and optimize Deal Desk and Sales Ops intake, setting SLAs, prioritizing requests, and reducing ad-hoc support through documentation and standardized workflows.
Work with CS Operations(RevOps) to ensure clean post-sale handoffs, accurate contract interpretation, billing readiness, and operational support for renewals, expansions, and amendments.
Partner with RevOps to improve systems and processes, maintaining Salesforce workflows, dashboards, and reporting while driving continuous improvements in deal velocity, accuracy, and contract cycle time
What You Bring:
5+ years of experience in Sales Operations, Deal Desk, Revenue Operations, or CS Operations in a B2B SaaS environment.
Proven experience supporting complex deal execution across Sales, Finance, Legal, and Customer Success.
Excellent collaboration and communication skills across teams
Hands-on, growth mindset with positive attitude
Strong Salesforce experience, including reporting, dashboards, and workflow support.
Experience with contract lifecycle tools (Ironclad preferred).
Strong analytical skills (Excel/Sheets) and comfort operating in ambiguity.
Demonstrated ownership mindset, strong judgment, and ability to lead through influence.
Nice to Have:
Experience supporting Commercial and Enterprise SaaS motions.
Familiarity with SaaS quote-to-cash and renewal workflows.
Experience supporting cloud marketplace transactions (AWS, Azure, or GCP).
Experience owning or heavily supporting Customer Success operations.
Please note: CloudZero is unable to sponsor employment visas. Candidates must have permanent authorization to work in the United States without the need for current or future sponsorship.
Top Skills
What We Do
CloudZero is the only cloud cost intelligence platform that puts engineering in control by connecting technical decisions to business results.
CloudZero ingests cost data from AWS and Snowflake, organizes it for analysis, and delivers the insights to engineering teams who can understand how their work is impacting the business.
You can answer question like:
* Who are my most expensive customers?
* Which product, feature, and team is spending the most?
* Has the profitability of my product changed quarter over quarter?
The outcome is real-time intelligence that helps companies control their cost of goods sold (COGS) and gross margins — aligning engineering and finance teams once and for all.
