Sales Operations Manager

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.

As a Sales Operations Manager at Sendbird, you’ll empower our sales organization with the data, analytics, and automation needed to scale a fast-growing AI company, increase pipeline generation, and accelerate sales velocity. You’ll strengthen our go-to-market engine by implementing next generation AI GTM tools, streamlining processes, improving data quality, and equipping reps with tooling to drive efficiency. In this role, you’ll help drive excellence across sales processes, sales tools, GTM analytics and reporting, and the quote-to-cash process. As an individual contributor, you’ll partner closely with Sales, Partnerships, Marketing Ops, Finance, and Legal, and report directly to the Head of Sales Operations. 

This role will cover business needs in multiple global regions during the first year, minimally.  You will need to be able to flex your working hours to accommodate needs from our APAC team as well as the US team.  

What You Will Do:

• GTM Process Optimization: Research, Recommend, and implement the latest AI GTM tools to drive automation and rep efficiency. Document policies, draft enablement resources, provide end-user training support, drive adoption of processes, and identify risks/areas of improvement.
• Territory & Data Management: Manage territory changes and own data hygiene across relevant systems (enrichment, deduplication, assignments) to maintain account/lead data accuracy.
• Analytics & Insights: Produce and maintain reports and dashboards across relevant systems. Deliver recurring/ad-hoc analyses on key business metrics, including pipeline conversion, sales velocity, sales effectiveness, and revenue trends. Proactively diagnose gaps and recommend improvements.
• Lead to Account Routing: Support Sales and Marketing Ops to ensure lead routing processes are working effectively. Monitor lead routing processes to identify and fix errors.
• Cross-Functional Partnership: Collaborate and provide operational support to cross-functional teams including Sales, Marketing Ops, Finance, Legal, Partnerships, and Product Marketing to complete strategic initiatives.
• CRM & Sales Tools Administration: Maintain and optimize CRM sales process, troubleshoot issues, and ensure data integrity. Assist with sales tool integrations and adoption.
• Deal Desk & Quote-to-Cash: Maintain overall quote-to-cash process. Provide hands-on Deal Desk support to sales. Increase efficiency using next generation AI tools. Partner with Finance and Legal to remove friction and accelerate velocity.

What You Bring:

• 5+ years of professional experience in Sales Operations at a B2B SaaS or technology company.
• Experience partnering cross-functionally and globally to drive projects and operational efficiencies.
• Strong team player, critical thinker, and problem solver who takes initiative, communicates proactively and manages multiple projects with clear goals, timelines, and success criteria.
• Highest level of integrity and good judgment with the ability to effectively deal with highly sensitive, confidential information.
• Strong proficiency with Excel, Google Sheets, and Salesforce reporting.
• Administrative experience with CRM and GTM tools including: Salesforce certification, Salesloft, Gong, Linkedin Sales Navigator, Zoominfo, Clay.
• Experience with capacity planning and sales compensation is a plus.

What We Offer Includes (but is not limited to):

• 20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off
• Company-subsidized medical, dental, and vision insurance (100% for the employee, 80% for dependents)
• Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan
• Equity program
• 401K program
• Parental leave
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training, to mental health services, gym memberships, and more.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $140,000.00 - $165,000.00. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.