Sales Operations Manager

About the role:

As the Sales Operations Manager, you will report directly to the Senior Sales Operations Manager. In this role, you will act as the cornerstone, ensuring the precision and efficacy of our sales processes and strategies across the global fields team. This role transcends traditional operational duties, enhancing, innovating, and leading our sales force to further success.

This role will sit within our New York office.

What you’ll be doing:

• Serve as the primary business partner to our global Sales VP’s and associated regional Customer leadership, enabling them to drive revenue and bookings.
• Forge a close partnership with leadership, contributing your insights and executing the commercial strategy.
• Champion operational excellence within the sales and customer divisions, setting the pace for innovation and efficiency.
• Act as the Subject Matter Expert (SME) for our sales technology stack, ensuring flawless data management and utilization.
• Collaborate with the broader Go-To-Market (GTM) Ops team to establish and refine performance metrics, facilitating informed decision-making.
• Redefine and optimize the territorial distribution ensuring comprehensive market coverage and increased sales efficiency.
• Swiftly address and resolve operational challenges, suggesting improvements for scalable growth.
• Work in tandem with the Enablement teams to identify and rectify knowledge and skill gaps, ensuring ongoing development and training.
• Analyze performance, managing pipeline and forecasting with a focus on accuracy and efficiency.
• Document and disseminate operational best practices to elevate overall team performance.

What you’ll need:

• 5+ years in a Sales Operations role, ideally within a high-growth SaaS environment.
• Experience working within a global sales and GTM operation. 
• A problem-solver, who has demonstrated leveraging data to drive business decisions.
• Proficient in the nuances of data analysis and modeling, familiar with SQL and extracting insights from Salesforce (SFDC).
• Demonstrated entrepreneurial experience working within a fast growing, ambiguous environment.
• A demonstrated multitasker, adept at managing multiple initiatives, from broad-scale projects to immediate operational demands.
• Experience working and collaborating within a broader team, fostering both individual and collective achievements.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
• Forbes Cloud 100 (2021, 2022, 2023 and 2024)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Restricted Stock Units (RSUs)
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $140,000 - $165,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.