Sales Operations Manager
This role is eligible for our hybrid work model: Two days in-office.
We pride ourselves in Sales at Priceline and our team delivers the very best. Priceline Partner Solutions is looking for a seasoned manager with the entrepreneurial drive to deliver operational excellence in a sales program
Why this job’s a big deal:
This position plays a key role in driving performance excellence in global sales programs. By managing offshore BPO (Business Process Outsourcing) vendor sales programs, you will ensure alignment with organizational sales strategies while fostering continuous improvement. The role involves optimizing sales performance metrics and collaborating across diverse, multicultural teams. This is an excellent opportunity for a results-driven professional with a strong background in sales operations, data analysis, and performance management.
In this role, you will:
Oversee daily sales performance operations across offshore contact center locations.
Monitor sales performance, implement conversion improvement plans, and develop proactive action plans to achieve sales goals.
Ensure consistent execution of sales performance strategies across partner relationships and geographies.
Evaluate and analyze hourly, daily, weekly, and monthly performance reports.
Identify variances in key performance indicators (KPIs), develop corrective action plans, and ensure adherence to program expectations.
Conduct root cause analysis for sales and quality trends, implementing improvement initiatives as needed.
Build strong working relationships with peers across the organization to maintain expertise in day-to-day operations.
Communicate and drive operational policies and sales performance goals in partnership with vendor teams.
Coordinate quarterly and annual business reviews (QBRs and ABRs), including template enhancements to align with sales performance goals.
Collaborate on designing and testing new sales promotions and affiliate programs.
Stay informed on industry trends and emerging technologies, including AI initiatives, to adapt strategies and maintain operational excellence.
5+ years of experience in operational sales management; experience in the travel or hospitality industry preferred.
3+ years of managing BPO/vendor relationships across global locations.
Proven experience in multi-site contact center management (phone, chat, email, etc.).
Travel up to 40% domestically and internationally to vendor sites, business reviews, or industry-related events as required
Strong data analysis and reporting skills with the ability to translate insights into actionable strategies.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Tableau, Jira, and Google Workspace tools.
Strong organizational, communication, and relationship-building skills.
Experience with Project Management or Six Sigma methodologies is a plus.
Ability to thrive in fast-paced, deadline-driven environments.
Knowledge of emerging trends in sales within the travel industry is advantageous.
Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust.
The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics is essential.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.
The salary range for this position is $75,000-$95,000.#LI-EH1
#LI-Hybrid
Who we areOur success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers.
Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.
We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.
Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable.
If you want to be part of something truly special, check us out!
Flexible work at PricelinePriceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office.
To be the best travel dealmakers in the world, we believe our team should reflect the broad range of customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.
Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love for you to join us and help shape what makes our team extraordinary.
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What We Do
At Priceline, part of Booking Holdings, Inc. [NASDAQ: BKNG], we believe every trip is a big deal to our customers. Whether it’s a much-needed getaway, wedding, reunion, graduation, or rooting on a favorite team—those are the moments that nobody should miss out on.
Our mission? Be the best travel dealmakers in the world. We provide our customers with smart and easy ways to access the very best deals available on hotel rooms, flights, rental cars, vacation packages and cruises, so they can be there for the moments that matter the most to them.
We do that by welcoming people who are at the top of their game, who want to learn and grow with others and who take their work seriously (but not themselves). We’re building a diverse and uniquely talented team to make sure our customers can be there for all those {big deal} moments. Come join us!
