BPO Sales Operations Manager

BPO Sales Operations Manager

This role is eligible for our hybrid work model: Two days in-office.

At Priceline, we pride ourselves on sales excellence, and our team delivers the very best. Priceline Partner Solutions is seeking an experienced leader to manage global BPO sales programs. The ideal candidate will have a strong background in vendor management within sales-focused contact centers and will use data-driven insights to improve conversion, revenue, and quality. This role requires aligning offshore partners to Priceline’s sales strategy, driving continuous improvement, and influencing vendor leadership to achieve sales outcomes.

This role is focused on leading offshore BPO vendors to deliver measurable sales results. The successful candidate is an experienced operator with a proven record of managing vendor-led contact center sales programs — not as an individual seller, but as someone who sets targets, coaches vendor leadership, and ensures conversion and revenue growth. Using analytics, you will influence vendor actions, align programs with Priceline’s sales strategy, and drive operational excellence across global sites.

• Oversee daily sales performance operations across offshore contact center locations.

• Ensure consistent execution of sales performance strategies across partner relationships and regions.

• Communicate and drive sales performance goals in partnership with vendor teams.

• Lead vendor performance management for sales programs: set targets, review pipelines, coach vendor leadership, and implement conversion playbooks.

• Use data insights to influence vendor actions, translate findings into clear directives, and track impact.

• Evaluate and analyze performance reports (hourly, daily, weekly, monthly) to identify key drivers and direct corrective actions with vendors.

• Conduct root cause analysis for sales and quality trends, developing and owning action plans with vendor leaders.

• Monitor sales performance, implement conversion improvement plans, and create proactive strategies to achieve sales targets.

• Build collaborative working relationships with cross-functional peers to maintain operational expertise.

• Coordinate quarterly and annual business reviews (QBRs and ABRs), enhancing templates to align with sales performance goals.

• Collaborate on the design and testing of new sales promotions and affiliate programs.

• Stay current on industry trends and emerging technologies, including AI initiatives, to adapt strategies and maintain operational excellence.
   

• 5+ years of experience leading sales-focused BPO/contact center programs, including 3+ years managing vendor performance across global locations.

• Demonstrated success in driving conversion and revenue by leading vendor teams, not just individual sales.

• Strong analytical skills with the ability to use performance data to coach vendors, identify opportunities, and implement improvement plans.

• Note: This is a sales operations leadership role focused on vendor management. It is not solely a project management or analytics position.

• Travel up to 40% domestically and internationally to vendor sites, business reviews, or industry-related events as required.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Tableau, Jira, Service Desk, and Google Workspace tools (Drive, Gmail, Sheets, Slides, Docs).

• Strong organizational, communication, and relationship-building skills.

• Experience with Project Management or Six Sigma methodologies is a plus.

• Ability to thrive in fast-paced, deadline-driven environments.

• Knowledge of emerging trends in sales within the travel industry is advantageous.

• Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability, and Trust.

• The Right Results, the Right Way is not just a motto at Priceline — it’s a way of life. Unquestionable integrity and ethics are essential.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.

Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers. 

Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.  

We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable. 

If you want to be part of something truly special, check us out! 

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