Sales Operations Manager

About Us:
Founded in 1995, ADLINK is one of the world’s leading-edge computing companies and a technology-leading platform provider in the embedded computing industry. Headquartered in Taiwan, ADLINK has operations in the United States, UK, Singapore, China, Japan, Korea and Germany. With more than 1,800 dedicated employees around the world, we are proud to provide ADLINK products to over 40 countries across five continents, with worldwide distribution networks. ADLINK is also proud to be associated with many major technology leaders and Fortune 500 companies.
It's a great time to join ADLINK as we are growing! When you join ADLINK, you won’t just be joining any organization, you’ll be joining a group of industry experts leading and pioneering technology in embedded computing solutions for Robotics, Autonomous vehicles, Private 5G, and Artificial Intelligence Technologies among others. Visit us at www.adlinktech.com to find out more about what we do and the impact we are creating!
We are looking for an experienced Sales Operations Manager who will coordinate work amongst other members of the Sales Operations team and other stakeholder groups in supporting ADLINK Technology, Inc.’s growing business efforts and customer base.
Key Responsibilities

• Manages Customer Account Management Specialist team and monitors, plans, and implements projects supporting order fulfillment activities.
• Responsible for reviewing and updating sales processes, procedures & implementation of sales automation tools.
• Ensures compliance with company revenue recognition policies for booking and shipment of orders.
• Manages Customer & Sales escalations.
• Selects, develops, and evaluates personnel to ensure the efficient operation of Sales operations.
• Creates and reviews Bill of Materials for item configurations.
• Responsible for reviewing credit returns/cancellations/order pushes with the internal management team.
• Acts as liaison between Sales, Operations, and other departments to ensure customer satisfaction.
• Reviews and suggests forecasting for customers.
• Manages and reviews Sales Orders.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Review factory order revision requests
• Supervise employees within the Sales Operations department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Experience, Skills, and Attributes

• Bachelor’s Degree
• 5+ years of related experience in sales operations and management and training
• Previous management experience is required.
• Familiar with a variety of the field’s concepts, practices, and procedures.
• Excellent written, verbal, and presentation skills.
• Proficient with Microsoft Excel, PowerPoint, Outlook, Word, and Teams.
• Ability to adapt to changing priorities.
• Excellent customer service and problem-solving skills.
• Self-motivated, adaptable, and excellent organizational and planning skills; results-oriented.
• Strong time management, excellent interpersonal, and relationship-building skills.
• Demonstrate ability to achieve operational excellence through strong analytical skills.
• Ability to set up processes/procedures and make recommendations.
• Experience in using the Salesforce customer relationship management platform and/or Navision enterprise resource planning software is a plus.
• Salary range: $125,000 to $150,000 based on the individual's skills, qualifications, experience, job grade and geographic location

Benefits We Offer:

• Medical, Dental, and Vision plans
• Short-Term and Long-Term Disability Insurance, Life Insurance, and AD&D
• 401(K) Retirement plan with matching
• Flexible spending plans for health care, dependent care, and commuter benefits.
• Employee Assistance Program and Travel Assistance.
• Competitive Vacation and Sick Leave.
• Paid holidays 
• Float holidays.
• Paid community volunteer time.
• Discounts are available for participating in travel, groceries, retail, and other
• EV charging is available at our San Jose facility.

Physical Demands and Work Environment (The physical demands and work environment characteristics described here are representative of those that must be met by the individual to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions):

• While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; talk and hear; and do things such as analytical work or reports, which requires focus, while utilizing a computer.
• Must be able to operate general office equipment. 
• Physical stamina to stand, reach, bend, lift, grasp, and kneel.
•  The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
• The noise level in the work environment is usually quiet to moderate.

This job description is not intended to be all-inclusive, and employees shall perform other duties as appropriate. ADLINK Technology, Inc. reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. This job description does not constitute a written or implied contract of employment. ADLINK Technology, Inc. is an EEO employer.