Sales Operations Manager - US (Remote)

Luxury Presence is the fastest-growing digital platform for agents, teams, and brokerages. Our award-winning real estate websites, modern marketing solutions, and AI-powered mobile platform help agents attract more business, work more efficiently, and serve our clients. Since launching in 2016, Luxury Presence has been trusted by more than 50,000 real estate professionals, including over 20 Wall Street Journal Top 100 agents.

We are seeking a detail-oriented and proactive Sales Operations Manager to join our fast moving team. This role is crucial for optimizing our lead management and sales processes, and ensuring our sales team operates at peak efficiency. The Sales Operations Manager will be responsible for analyzing outbound lead performance, managing the distribution of leads to sales reps, and leading a small team of offshore resources focused on data sourcing. In addition, you will build and maintain Salesforce reports and dashboards, manage rules of engagement, handle list imports into HubSpot, and manage key projects for the department.

What you’ll do:

• Manage and maintain lead queues and automation to ensure the right outbound leads get to the right sales reps for maximum conversion. 
• Analyze and report on outbound lead performance to identify trends, opportunities, and areas for improvement while providing actionable insights to sales managers and reps.
• Lead a small team of offshore resources responsible for manually sourcing and validating data.
• Manage the Rules of Engagement to ensure consistent and fair lead handling across the sales organization with corresponding reporting and analysis
• Develop Salesforce reports and dashboards to provide accurate, real-time visibility of channel, team and individual sales representative performance
• Run list imports into HubSpot, ensuring data accuracy and compliance
• Partner with our CRM team to drive updates and changes to salesforce.com to ensure optimum output
• Help administer and configure applications leveraged by the sales team including Pandadoc, Dialpad, etc. 
• Partner with various cross-functional leaders to ensure alignment on projects and initiatives.

You have:

• 5+ years of proven experience in sales operations with a strong focus on lead management and performance analysis.
• Proven proficiency in Salesforce and familiarity with other sales and marketing tools and platforms. HubSpot is a plus. 
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong analytical skills with the ability to translate data into actionable insights.
• High attention to detail and the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Experience working with data sourcing/data research teams.
• A track record of reducing the operational overhead of Sales teams by leveraging software and automation when possible. 
• The willingness to provide hands-on support to the sales team by helping with ad hoc projects and reporting from various internal systems

You are:

• Service-Oriented: You prioritize the needs of the sales team and broader organization, always aiming to provide support and solutions that help others succeed. You thrive on making processes smoother and more efficient for your colleagues.
• Investigatively Curious: You have a natural curiosity and a drive to explore beyond the surface. You enjoy digging deep into data, systems, and processes to uncover insights and opportunities for improvement.
• Technically Savvy: You possess a strong understanding of sales and marketing tools, and you quickly adapt to new technologies. You're comfortable diving into technical details to optimize processes and tools.
• Obsessive About Diagnosis: You are driven by a passion for identifying the root cause of issues. You meticulously analyze data and processes, ensuring no detail is overlooked in your pursuit of the right solutions.
• A Creative Problem Solver: You approach challenges with creativity and an open mind, always looking for innovative ways to overcome obstacles and improve outcomes. You excel at finding solutions that others might not see.
• An Exceptional Communicator: You clearly and effectively convey ideas, insights, and instructions, whether speaking with technical teams, sales reps, or executive leadership. Your communication fosters collaboration and drives alignment across the organization.
• Revenue Aware: You appreciate the tradeoffs between revenue today and lifetime value, can assess and articulate the pros and cons of incremental adjustments over time at scale with a growing sales team.
• High motor and low ego 

Who we are: Luxury Presence is the real estate industry's most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.

Founded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 50,000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry's most powerful brokerages.

The Los Angeles-based SaaS company raised $25.9 million for its Series B round and recently announced $19.2M Series B-1. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors. 

Its solutions include stunning website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th. 

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.