Sales Operations Manager Remote

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.  Come join the excellence!

Overview

To strengthen our sales team, and to assist with driving our global growth strategy, we are looking for a Sales Operations Manager, who will be responsible for supporting the US sales team by tracking, investigating and reporting sales information, the preparation of quotes, handling of customer requests and general support of the sales team.

Responsibilities

Reporting to the Regional Managing Director you will become an important member of our team with responsibility for developing process and KPIs to effectively help co-ordinate sales activities, measurement and support. You will also liaise internally to ensure customer requirements are met at every stage and ensure the accurate monitoring and reporting of sales KPIs.
You will be able to demonstrate a successful track record of working in client management within customer focused sales teams, be pro-active, target driven and ambitious. You must have a pro-active approach to the role and actively seek to find ways to support the teams you will be working with. You will also have a good level of IT knowledge including CRM systems, and ideally have some experience in technical sales. You will be energetic and motivated and have strong organizational ability with excellent verbal and written communication skills.  In addition, you will work closely with sales support staff in various Europe, APAC and LATAM offices to ensure adherence to best practices.

Qualifications

Primary Duties and Responsibilities:

• Provide sales management support to the Regional Managing Director and wider sales team in North America

• Salesforce.com pipeline hygiene and adherence to the TNS Sales Playbook

• Help the sales team and sales management to maximize selling time across the team

• Support the core positioning, messaging and account segmenting for existing and newly developed services in targeted markets

• Sales process optimization

• PowerPoint presentation creation and support for the Sales Team

• Billing, commission, administration & reporting support

• Coordinate inbound and outbound sales & product marketing activities

• Support sales forecasting activities and planning

• Support budgeting processes

• Proactively identifying opportunities for sales and sales support process improvement

• Working closely with sales management to inspect sales process quality and prioritize opportunities for improvement

• Assist sales management in understanding process bottlenecks and inconsistencies.

• Recommend revisions to existing reports, or assist in the development of new reporting tools as needed

• Build peer support and strong internal-company relationships with other key to optimize process improvement

• Manage the internal sales function

• Manage the Legal and other documentation processes

• Manage essential communications between the other departments in the business to ensure that the Sales teams are equipped with up-to-date delivery, billing and invoicing information

• Support in-region bid management activities

• For this role, we anticipate paying $85,000- $100,000 annually. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.

Qualifications:

• Minimum of 5 years’ experience in a similar role

• Previous experience in a sales operations and/or sales support

• Significant, strong working experience with Salesforce.com, Excel and PowerPoint

• Attention to detail with the ability to work in a pressurized environment

• Experience in proactive problem solving and identifying solutions for client needs

• Excellent organizational skills

• Excellent grammatical knowledge

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.