We are looking for a detail-oriented, tech-savvy Sales Operations Intern to join our team. In this role, you will be the guardian of our CRM integrity. Your primary mission is to ensure our Salesforce instance remains a single source of truth by identifying inaccuracies, merging duplicates, and enriching customer profiles. This is a foundational role perfect for someone looking to understand the mechanics of a modern B2B sales organization.
Your daily focus will revolve around Data Hygiene and Salesforce Optimization:
- Duplicate Management: Scour the Salesforce database to identify, analyze, and merge duplicate Lead, Contact, and Account records.
- Data Enrichment: Research and populate missing data (e.g., industry, company size, revenue, and headquarters location) for existing customer accounts.
- Record Auditing: Conduct routine checks to ensure sales reps are following data entry protocols and correct "orphaned" or misclassified records.
- Process Documentation: Help create or update "How-To" guides for the sales team to prevent future data decay.
- Special Projects: Assist the Sales Ops team with ad-hoc reporting and dashboard cleanup as needed.
- Education: Currently pursuing a degree in Business, Data Analytics, Information Systems, Finance, Accounting, or a related field.
- The "Data Mindset": You find satisfaction in organization and have a high tolerance for repetitive tasks that require 100% accuracy.
- Salesforce Familiarity: Basic knowledge of Salesforce (or a similar CRM) is a major plus, but we are willing to train someone with high technical aptitude.
- Research Skills: Ability to use online resources to hunt down missing information.
- Communication: Clear written and verbal communication skills
Top Skills
What We Do
Impel (formerly SpinCar) offers automotive dealers, wholesalers, OEMs and third-party marketplaces the industry’s most advanced digital engagement platform. The company’s end-to-end omnichannel solution leverages proprietary shopper behavioral data and AI technology to deliver hyper-personalized experiences at every touchpoint across the entire customer journey. Impel’s communication, merchandising, marketing and imaging applications work seamlessly with all major website, CRM and DMS platforms. To date, the company has delivered more than 2 billion shopper interactions across 51 countries.
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