Build your best future with the Johnson Controls team!
Who we are:
Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What We Offer:
Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care.
On-the-job/cross-training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Thermal constraints limit AI infrastructure, semiconductor equipment, power electronics, and defense systems. JCI removes those constraints. Enabled by the Stack Forging™ process, JCI produces high-performance thermal components and cooling loop solutions — purpose-built for direct integration into AI, HPC, and mission-critical systems. JCI has built the industry's leading thermal management platform for the applications that demand it most.
As a Builder on the Stack Forging Thermal Solutions team at Johnson Controls, you'll join a team of sleeve-rollers who set a high bar for themselves and their co-workers. We foster a collaborative culture with no silos, where everyone is encouraged to think out loud. If you are passionate about your craft and don't give up until you've found a way, you will make an ideal Builder!
What You’ll DoAs a Sales Operations Generalist at JCI, you will play a critical role in supporting the day-to-day execution of our commercial operations. Reporting to the Commercial Operations Manager, you will manage the processes that keep customer orders moving from initial receipt to fulfillment and invoicing. You will work across sales, finance, operations, and trade compliance to ensure transactions are executed accurately, issues are resolved promptly, and customers receive a high level of service.
Who You AreYou are highly organized, execution-focused, and reliable in managing recurring operational workflows. You take ownership of transactional processes and ensure accuracy even when handling multiple parallel requests. You are comfortable working across teams to resolve issues quickly and keep commercial operations moving smoothly. You follow established processes closely while identifying practical improvements to increase speed, accuracy, and clarity.
ResponsibilitiesResponsibilities are subject to change based on shifting business needs
Sales Operations Management: Execute the full sales operations workflow, including order entry and review, customer portal coordination, invoicing, and recurring sales reporting. Maintain accuracy and timeliness of all transactional commercial activity.
Customer Service Support: Support the commercial sales team in resolving customer issues, including order and invoicing questions, order status updates, and processing returns. Coordinate internally to ensure timely resolution of customer requests.
CRM Administration: Maintain data hygiene and accuracy for opportunities and customer records in the CRM system. Generate and distribute regular reports on pipeline and sales activity KPIs.
Trade Compliance Coordination: Validate orders against applicable export/import compliance requirements in coordination with the Global Trade Compliance team. Ensure required documentation is collected, maintained, and properly stored. Serve as the primary liaison between the Stack Forging Thermal Solutions team and the Global Trade Compliance team for order-level compliance execution.
Education: A Bachelor's degree in business, finance, operations, or a related discipline is required.
Experience: 2-4 years of experience in a sales operations, business operations, or finance environment. Preference for previous experience in a manufacturing organization.
Attention to Detail: Demonstrated ability to manage transactional work accurately, maintain complete records, and identify discrepancies before they impact customers or operations.
Coordination & Prioritization: Ability to balance multiple concurrent requests, coordinate across functions, and escalate issues appropriately to maintain momentum.
Communication & Collaboration: Strong written and verbal communication skills with the ability to work effectively across functions and maintain professional relationships with internal stakeholders and external customers.
Adaptability: Experience in a high-growth environment where processes are still being defined.
Systems Proficiency: Demonstrated ability to learn and effectively utilize business systems such as CRM, customer portals, and spreadsheet-based reporting tools. Experience with Salesforce preferred.
Trade Compliance: Familiarity with export/import regulations (EAR/ITAR) and standard compliance practices.
Compensation: $55,000 - $82,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Skills Required
- Bachelor's degree in business, finance, operations, or related discipline
- 2-4 years experience in sales operations, business operations, or finance
- Demonstrated attention to detail and ability to manage transactional work accurately
- Ability to coordinate and prioritize multiple concurrent requests across functions
- Strong written and verbal communication and collaboration skills
- Experience maintaining CRM data hygiene, generating pipeline and sales activity reports
- Ability to support order entry, invoicing, customer inquiries, returns processing
- Familiarity with export/import regulations (EAR/ITAR) and trade compliance practices
- Experience with business systems such as CRM, customer portals, and spreadsheet-based reporting tools
- Experience with Salesforce
- Preference for prior experience in a manufacturing organization
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
