Sales Operations Executive Off Trade

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the function:

About the role:

Job Title: Off Trade Sales Operations Executive

Location: Santiago de Chile

Contract Term (Fixed Term/ Full Time/ Secondment): Full Time

Reports into: Off Trade Manager

Function: Commercial/Sales

Role Overview:

The purpose of this role is to drive sustainable growth across the Off-Trade channel by developing strong customer partnerships, leading commercial negotiations, and delivering profitable business plans aligned with Diageo's growth strategy. The role is responsible for identifying growth opportunities, maximizing distribution and portfolio performance, and ensuring the successful execution of customer business plans through effective collaboration with distributors and cross-functional teams.

This role exists to accelerate Diageo's commercial performance by influencing customer decisions, securing best-in-class commercial agreements, and translating strategic priorities into sustainable business growth across the Off-Trade channel.

Role Responsibilities:

• Execute Diageo's commercial priorities across assigned Off-Trade customers, ensuring excellence in distribution, visibility, promotional execution, and in-store activation.
• Coordinate, engage, and provide day-to-day guidance to distributor sales teams, reinforcing Diageo's execution standards and commercial priorities across key accounts and liquor stores.
• Build strong working relationships with distributor sales representatives, store owners, and customer personnel to facilitate consistent execution and brand presence.
• Monitor execution of agreed commercial initiatives, ensuring promotional activities, POSM implementation, and visibility standards are delivered on time and in line with Diageo guidelines.
• Identify execution gaps and improvement opportunities at the point of sale, provide timely feedback and follow-up with distributor sales teams to drive corrective actions.
• Support the expansion of distribution, availability, and execution quality across assigned customers, ensuring compliance with agreed commercial plans.
• Capture market insights on competitor activities, execution trends, customer needs, and channel dynamics, sharing relevant feedback with the commercial team.
• Monitor and escalate operational issues affecting execution, including stock availability, promotional compliance, pricing inconsistencies, or distributor service levels.
• Demonstrate ownership, field discipline, and a collaborative mindset to ensure consistent execution and strong engagement with distributor partners.

Experience / skills required:

Experience:

• 2–4 years of experience in Sales, Field Sales, Sales Operations, Trade Marketing, or Commercial Execution within the FMCG, beverage, or consumer goods industry.
• Experience working with distributors and/or indirect sales models, supporting commercial execution across the Off-Trade channel.
• Experience visiting customers and executing commercial initiatives in liquor stores, convenience stores, supermarkets, or other retail environments.
• Experience coordinating with cross-functional teams to ensure timely implementation of commercial activities.
• Experience monitoring execution standards and following up on promotional, distribution, and visibility initiatives.

Required Qualifications:

• Bachelor's degree in Business Administration, Commercial Engineering, Marketing, Industrial Engineering, or a related field.
• Understanding of Off-Trade commercial execution, retail operations, and distributor management.
• Strong interpersonal and communication skills, with the ability to influence and engage teams without direct authority.
• Good organizational and planning skills, with the ability to manage multiple priorities in a dynamic commercial environment.
• Proactive, results-oriented, and customer-focused mindset.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook); familiarity with CRM or sales execution tools is an advantage.
• Valid driver's license and willingness to travel frequently within the assigned territory

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning 

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.