Sales Operations Executive - Saudi National

Tahaluf is the largest B2B live and on-demand events organiser in Saudi Arabia by space, attendance, colleagues, and revenue. It is a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF).
 
Tahaluf is bold, visionary, and determined to make an impact. Our team fosters a culture of collaboration, creativity, and a little fun. Here teamwork rules and work feels as exciting as the events we create. Scaling at this pace also requires exceptional local partners, and Tahaluf is proud to work with a range of government and non-government organisations at the forefront of Saudi Arabia’s B2B and B2C large-scale events scene.
 
Be part of something BIG with Tahaluf’s series of record-breaking events: LEAP and Cityscape - the largest events in the world in their respective fields of tech and real estate; Black Hat MEA - a Guinness World Record holder for the largest CTF competition during the event; and CPHI Middle East - the largest pharma debut event in history, to name just a few. Tahaluf is making a huge impact on the global events sector.

The Sales Operations Executive supports a business unit sales team, who are selling across different regions, multiple brands (products/events) and customers. Sales Operations is a pivotal new function within the business, providing structured sales administration, Salesforce (CRM) support, data analysis, reporting and information entry support to Sales teams.

The Sales Operations Executive will report into the Sales Operations Manager. They will have knowledge and understanding of the Sales systems such as Salesforce and provide support in the set-up and management of Sales campaigns within Salesforce. Furthermore, the role will assist in the management of data quality, accuracy and consistency for the business unit, whilst also be on hand to support specific business unit reporting or analysis requirements.

Whilst they will support business unit sales teams they will also be on hand to support Exhibitor Marketing, Event Ops and Customer Service teams, with data list pull requests and reporting needs.

Key Responsibilities

CRM Management

• Manage and update Salesforce (CRM) and associated Sales order processing tools with sales contracts.
• Providing the forms (text) for: sales, stand upsells, promo opportunities, catalogue,
• Stand sharing forms for the online customer tools and contract creation.
• Serve as Subject Matter Experts (SME) on Salesforce business process for sales teams.

Sales administration support

• Assist with administrative activities in support of pipeline preparing data and event floor plan queries and actionable tasks.
• Key liaisons point with Billings, Credit Control, Customer Service Team, Operations and other functions to handover contracted customers for post-sale customer process to commence.

*Please note that this role is open to Saudi National applicants only* 

Qualifications

• Educated to Degree Level
• Well organised and good time management.
• Interpersonal skills, confident personality, high level of enthusiasm.

Skills Required

• Ability to proactively handle and respond to queries from internal customers.
• Experience in working with Salesforce.
• Experience of data analysis and manipulation.
• Good knowledge of Excel.

Desired

• Experience in working with Salesforce CRM.
• Previous experience in the B2B / B2C events industry.
• Experience with Expocad, A2Z or similar floor planning tools.

What you will get:

• Medical Insurance for you and your family  
• Annual leave – 25 days
• Remote working on Sundays  
• Working anywhere –  4 weeks every year

Local Relocation Package*

• Paid flight to Riyadh – individual and family (up to a max of three children) 
• 30 days accommodation or a suitable serviced apartment from your arrival date, or a one-off payment of SAR 5,000 
• Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs

*If eligible  

We don't just accept difference, we celebrate it.  We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit.  We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.