inD is a regional leader in B2B exhibitions and events with a team of over 1,000 colleagues operating across the Middle East, South Asia, Africa - and beyond.
As a partnership between Informa PLC, the world's leading B2B live events organisation, and DWTC, the region's foremost business enabler and global events powerhouse, inD brings together unparalleled expertise and regional leadership.
A subsidiary of Informa PLC, a publicly listed company on the London Stock Exchange, inD combines international scale and industry-leading knowledge with a strong portfolio of large-scale B2B event intellectual property.
inD (pronounced "indee") brings together over 40 major B2B event brands spanning high-growth sectors including Healthcare (WHX Dubai), Energy (Middle East Energy), Aviation (Dubai Airshow), Food & Beverage (Gulfood), Technology (GITEX GLOBAL), and Information Security (GISEC GLOBAL).
Job DescriptionThis role is based in our Cairo Festival City Business Park, New Cairo, Cairo, Egypt office.
Reports to: Sales Operations Manager
The Role:
The Sales Operations Executive supports a business unit sales team, who are selling across different regions, multiple brands (products/events) and customers. Sales Operations is a pivotal new function within the business, providing structured sales administration, Salesforce (CRM) support, data analysis, reporting and information entry support to Sales teams.
The Sales Operations Executive will report into the Sales Operations Team Manager. They will have knowledge and understanding of the Sales tools such as Salesforce and provide support in the set-up and management of Sales Pipelines within Salesforce.
Furthermore, the role will assist in the management of data quality, accuracy, and consistency for the business unit, whilst also be on hand to support specific business unit reporting or analysis requirements.
Job Responsibilities
CRM management
- Manage and update Salesforce (CRM) and associated Sales order processing tools with sales contracts.
- Providing the forms (text) for: sales, stand upsells, promo opportunities, catalogue, stand sharing forms for the online customer tools and contract creation.
- Ensure to raise awareness on any issues faced with platforms used and communicate this with relevant stakeholders
- Supports the product set up (events, sponsorship, digital and print).
Sales support
- Assist with administrative activities in support of forecasting, preparing presentations for budget and strategy meetings.
- Key liaison point with Internal Teams such as Customer Service, Shared Services (Billings) and Event Operations
- Ensure to liaise and resolve Service Cloud cases communicationg to relevant stakeholders within required SLA
- Process Agent / Pavilion contracts and all Marketing Solutions contracts (complex contracts)
- Ability to proactively handle and respond to queries from internal customers
- Experience in working with Salesforce
- Experience of data analysis and manipulation
- Good knowledge of Excel
- Well organised and good time management
- Eye for detail and problem solving
- Interpersonal skills, confident personality, high level of enthusiasm
- Proven ability to work under pressure
- Ability to work in a matrix organisation
Desired:
- Experience in working with Salesforce CRM
- Previous experience in the B2B / B2C events industry
- Experience with Expocad, A2Z or similar floor planning tools
inD is a venture that represents the future of B2B events - combining local market leadership with international scale and expertise. inD offers the unique opportunity to work with world-class B2B event brands while being at the forefront of the region's rapid economic growth and Dubai's transformation into a global IP and knowledge hub.
inD is not just participating in the industry's evolution, it's actively shaping it. With strong financial backing, ambitious growth targets and a portfolio of market-leading brands, inD represents an exceptional opportunity to build your career in one of the world's most dynamic business environments.
Colleague experience is very important at inD. You will be joining a supportive, diverse and ambitious team that welcomes candidates from all backgrounds.
Skills Required
- Ability to proactively handle and respond to internal customer queries
- Experience working with Salesforce
- Experience with data analysis and manipulation
- Good knowledge of Microsoft Excel
- Strong organization and time-management skills
- Attention to detail and problem-solving skills
- Strong interpersonal skills, confidence, and enthusiasm
- Ability to work under pressure
- Ability to work in a matrix organization
- Previous experience working with Salesforce CRM
- Previous experience in the B2B or B2C events industry
- Experience with Expocad, A2Z, or similar floor-planning tools
What We Do
Informa is a leading international intelligence, events and scholarly research group. We're here to champion the specialist, connecting people with knowledge to help them learn more, know more and do more. We're a FTSE 100 company with 10,000 colleagues working in over 30 countries and a presence in all major regions, including North America, South America, Asia, Europe, the Middle East and Africa. Informa has five business divisions: Informa Markets, Informa Connect, Informa Tech, Informa Intelligence and Taylor & Francis. We are home to hundreds of leading brands, serving businesses and professionals who work in any one of dozens of specialist markets through brands such as Citeline, Arab Health, CPhI and EBD Group in Pharma, Pharma Ingredients and Biotech; SuperReturn, EPFR and FBX in Finance; Lloyd's List in Maritime; New Hope and Natural Products Expo in Health & Nutrition; Routledge, CRC Press and F1000 Research in Academic Publishing; Black Hat in Cybersecurity; AI Summit in Artificial Intelligence; and many more.
