At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
We currently have an opportunity to join our Auto team in Melbourne as a Sales Operations Coordinator! This role will be supporting new business acquisition, by acting as a conduit between our Sales and Account Management function including: running meetings, setting up contracts, coordinate onboarding and more. You will have the chance to assist in developing bespoke proposals for clients, undertake market research and assist with administrative tasks, all while building strong internal and external relationships. This is a great opportunity to get started at Podium and build your career.
What You’ll Do
- Work closely with the Account Executives to develop comprehensive sales strategies tailored to their portfolio.
- Serve as a contact for customers when needed, addressing inquiries, concerns and issues, ensuring customer satisfaction.
- Monitor sales performance and progress against targets and take proactive measures to address any deviations or obstacles.
- Maintain accurate and up-to-date records in the CRM system, including customer contact information, opportunities, sales activities and communication history.
- Contribute to a high performance environment and act with clarity on strategy, objectives and deliverables.
- Preparing and managing contract documentation, ensuring accuracy, completeness, and regulatory adherence.
- Assist the Account Executives in identifying and developing tailored solutions to address client needs and challenges.
- Support the delivery of consistently high quality outputs across client brief responses, including presentations (Google Slides) and client schedules (Google Sheets)
- Maintain positive relationships and collaborate with internal stakeholders
- Experience in monitoring, analysing and translating data into presentation form
- High level of attention to detail, specifically filling out complex documents
- Exposure to building out presentation decks and project management
- Ability to build strong relationships internally
- Strong communication, verbal and written skills
- Ability to work in a fast paced environment under pressure, be able to multitask and manage competing priorities
- Understanding of sales principles & ability to deliver excellent customer service
- Impeccable time management skills
- Adaptability to changing environment (new selling solutions, products, ways of working)
- Previous SaaS experience is desirable
- Experience in Salesforce is desirable but not mandatory.
What We Offer
- Real career growth opportunities within a young and rapidly expanding team in Australia.
- A unique product that creates meaningful impact for the local businesses you love and support.
- A generous $650 monthly Benefits & Well-being allowance, to use as you please.
- Access to free snacks and drinks, plus top-tier end-of-trip facilities including bike storage, lockers, and showers at our modern Podium Australia HQ in the Queen & Collins building.
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What We Do
Podium is redefining the way customers interact with local businesses. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and teams along every customer touchpoint.
With Podium, you can message your leads and customers, get reviews and feedback, and communicate easily with your team, all in one easy-to-use inbox. It powers the conversations that matter most to your business, putting you miles ahead of the competition.
