Sales Operations Coordinator

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

***NOTE: For this role we are seeking candidates who live in North Carolina***

Position Purpose: Primary contact for assigned market(s) for all Sales Operations functions to include onboarding new agents and supporting assigned market(s). Fully supports metric driven sales goal attainment. Thrives in a fast-paced environment, while striving toward quality support and problem resolution for our field sales teams. Supports communication efforts between internal shared services departments, field leadership and external partners to achieve enrollment goals. Accountable to create and utilize reporting to influence sales goal attainment. Supports key National strategic field retail partnerships. Supports relationships between external vendor partners and field sales.

• Acts as the primary contact for assigned field sales markets/teams to support system access to sales and event support systems (Ascend, Salesforce, LiveVox, etc).
• Support vendor invoice and contract submissions and requests through Coupa (or related systems)
• Acts as the primary contact for assigned field sales markets/teams for ad-hoc questions, concerns and requests by monitoring and responding to inquiries received by email and/or phone.
• Provides first level support for sales systems access issues; maintains user request log for system access requests
• Acts as liaison between field sales teams and escalation teams in the Call Center and sales systems teams to research and resolve issues and escalates issues to Sales Operations Managers as necessary.
• Tracks and reports back to Sales Operations Managers on local field marketing request submissions to ensure placement aligns with request.
• Creates reporting to monitor activities across all channels to measure progress against sales goals.
• Coordinates with the training team to identify new hire sales associates scheduled for training and notify Sales Support of training complete new hires
• Provides problem resolution within targeted Service Level Agreements and serves as first line of contact for escalated field sales concerns and issues. Aims to provide first call resolution when able.
• Conducts outreach to sales partners relating to certifications, applications, events, etc.

Education/Experience: High School or GED required. An Associate's Degree in a related field preferred. A minimal of 2 years of experience in customer service or office related area required. 2+ years of experience in health insurance, policy and procedures technical writing and/or agent certification preferred.
License/Certification: N/A

Pay Range: $15.58 - $26.73 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act