The Sales Operations Coordinator provides operational support for the order lifecycle, coordinating collaboration, addressing issues, and ensuring customer satisfaction throughout the process.
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
We are seeking a highly organized and detail-oriented Sales Operations Coordinator to join our team! In this role, you will provide essential operational support throughout the entire order lifecycle—from quoting to invoicing—while ensuring a seamless experience for both internal teams and customers. You’ll play a key role in maintaining order accuracy, optimizing processes, and removing barriers that impact project success.
What You’ll Do:
- Manage orders & projects – Ensure accurate documentation, tracking, and maintenance of sales orders to support a smooth project lifecycle.
- Coordinate cross-functional collaboration – Serve as the main point of contact between internal teams and external stakeholders to drive order efficiency.
- Deliver outstanding customer service – Respond to customer inquiries via phone and email with professionalism and empathy, ensuring a positive experience.
- Identify & resolve issues – Proactively address roadblocks in the order lifecycle, investigating gaps and implementing process improvements.
- Support seamless invoicing – Maintain order health and accuracy to ensure a smooth transition from sales to invoicing.
What You Bring:
- Education: High school diploma required; Bachelor’s degree preferred.
- Experience: 1-2 years in customer service, sales support, or operations.
- Skills:
- Strong written and verbal communication.
- Proficiency in Microsoft Office, especially Excel.
- Excellent problem-solving and organizational skills.
- Ability to collaborate effectively with internal teams and customers.
Success in This Role Looks Like:
- Meeting and maintaining SLAs for order processing and issue resolution.
- Effectively identifying risks and escalating them when needed.
- Ensuring smooth project execution from quoting to invoicing.
- Receiving positive feedback from customers and internal teams.
Why Join us?
- This is a fantastic opportunity to be part of a dynamic team where you can make an impact by optimizing processes and enhancing the customer experience. If you thrive in a fast-paced environment and enjoy problem-solving, we’d love to hear from you!
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"
- We do not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co
If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.
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