Sales Operations Coordinator

Millennium Lighting is now hiring for an exciting opportunity as a Sales Operations Coordinator! The Sales job family merchandises, promotes and sells the company's products, and services to customers. General areas of responsibility include developing and implementing sales strategies; identifying potential customers; managing existing customer and vendor relationships; and monitoring customer and competitor activity and industry trends.

• Respond to emails and phone calls regarding Millennium Lighting and RP Lighting orders and concerns
• Resolution via email, order entry or phone call
• Using multiple systems to enter orders, while obtaining resolutions
• Identify and assess customer needs to provide tailored assistance and resolve issues effectively
• Assisting with other methods or line of business according to the business needs
• Performing according to the Key Performance Indicators (KPI’s) of the business
• Maintaining high levels of customer satisfaction by addressing complaints and inquiries
• Collaborating with ither departments to ensure seamless communication and service delivery
• Maintaining a positive, empathetic and professional attitude toward customers always
• Knowledge of products to allow us to effectively answer our customers questions

• Bachelor’s degree or equivalent experience preferred
• Prior call center experience with inbound and outbound calls along with responding to emails effectively is preferred
• Industry experience is a plus
• Demonstrated ability to act with compassion and empathy
• Ability to maintain a high level of professional communication at all levels
• Able to handle multiple systems at once to gain an effective resolution for our customers

At Millennium Lighting, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!