Sales Operations Coordinator - Level II

Posted 24 Days Ago
Be an Early Applicant
Pune, Mahārāshtra, IND
In-Office
Junior
Automotive
The Role
Supports sales operations through reporting, system administration, data analysis, customer and order management, forecasting, supply chain coordination, commercial follow-up, and KPI tracking. Coordinates cross-functional teams to process orders, resolve customer issues, monitor demand and deliveries, maintain sales records, support quotations and proposals, and provide insights on sales performance, backlog, margins, and customer metrics.
Summary Generated by Built In

Job Summary:

Supports sales force through reporting, system administration and internal & external data analyses by executing and supporting selected activities under limited supervision.

Key Responsibilities:

Reporting: Consolidates and distributes sales reports where reporting tasks are repetitive and well documented, under limited supervision. Gathers and consolidates data from others through existing templates and provides as forecasting input. System Administration: Runs repetitive and ad-hoc tasks on systems and tools (e.g. salesforce, WWSPS, BMS, Portal). Periodically reviews the user-entered data hosted on the systems to ensure completeness under limited supervision. Data Analyses (Internal & external): Conducts ad-hoc and repetitive analyses on external sources (e.g. Polk, Dodge, RigDig, etc.). Researches assigned opportunities through secondary research, compiles and shares findings. Compiles relevant competitive data from varying resources under limited supervision. Conducts internal sales analyses (e.g. variances, projections, costing, bundling) where the tasks are well documented. ResponsibilitiesCompetencies:
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
Project Schedule Management - Manages the planned schedule using the recommended schedule management tools and processes to drive completion within the agreed timeline.
Adapts to target audience - Explains complex topics (significant technical data, subject matter expertise, etc.) in such a way that the target audience (e.g. sales professionals, customers, training vendors, etc.) can understand, retain, and use the information
Integrates Customer Perspective - Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience. Qualifications

Basic requirements as below - 

Education : BE Mechanical

Experience : Min 2-3 years in Sales for Automotive industry 

Location : IOC, Pune 

Shift : general 

Added advantage : Knowledge of PPAP, APQP, order management, Sample dispatch, receivables, demand planning 

Joining : immediately 

Customer Management - 

  • Act as the primary point of contact for customer inquiries and routine communications.
  • Coordinate customer requirements with sales, operations, supply chain, finance, and engineering teams.
  • Maintain strong customer relationships and ensure timely issue resolution

Order Management - 

  • Process and monitor customer orders from receipt to delivery.
  • Track order status and communicate updates to customers and internal stakeholders.
  • Ensure accurate order entry and documentation in ERP/CRM systems

    Sales Support

  • Prepare quotations, proposals, presentations, and sales reports.
  • Support the sales team with data analysis, demand forecasting, and opportunity tracking.
  • Maintain customer databases and sales records.

    Supply Chain Coordination

  • Coordinate production, inventory, and logistics teams to ensure timely deliveries.
  • Monitor demand fluctuations and support supply planning activities.
  • Escalate potential supply risks and drive mitigation actions.

    Commercial Support

  • Follow up on pricing approvals, contracts, and commercial agreements.
  • Support invoice reconciliation, payment follow-up, and credit note tracking.
  • Assist in margin improvement and cost recovery initiatives.

    Reporting & Analysis

  • Generate weekly and monthly sales reports.
  • Track sales performance, order backlog, demand trends, and customer KPIs.
  • Provide management updates on key business metrics and action plans.

    Required Skills

  • Strong communication and coordination skills.
  • Customer-focused approach.
  • Proficiency in MS Excel, PowerPoint, and ERP/CRM systems.
  • Analytical and problem-solving abilities.
  • Ability to manage multiple priorities and stakeholders.

    Key Performance Indicators (KPIs)

  • On-time order processing and delivery.
  • Customer satisfaction and responsiveness.
  • Sales forecast accuracy.
  • Order backlog management.
  • Timely closure of customer issues.
  • Achievement of revenue and margin support objectives.
About UsCummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

Skills Required

  • Bachelor of Engineering degree in Mechanical Engineering
  • At least 2–3 years of sales experience in the automotive industry
  • Proficiency in Microsoft Excel and PowerPoint
  • Experience with ERP and CRM systems
  • Strong communication and coordination skills
  • Customer-focused approach
  • Analytical and problem-solving abilities
  • Ability to manage multiple priorities and stakeholders
  • Knowledge of PPAP and APQP
  • Knowledge of order management and sample dispatch
  • Knowledge of receivables and demand planning
  • Ability to obtain licensing for export controls or sanctions compliance, if required

Cummins Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cummins and has not been reviewed or approved by Cummins.

  • Retirement Support — A 401(k) with company contribution/match and both defined contribution and defined benefit pension plans are offered, alongside profit sharing and an employee stock purchase plan. This mix supports long-term savings and financial security.
  • Healthcare Strength — Multiple medical plan options (HSA, HSA Plus, PPO) with dental, vision, life and long-term disability coverage are provided, along with telehealth, mental-health support, and wellness tools. In-network protections and HSA/HSA Plus structures are described to help manage costs.
  • Parental & Family Support — Paid maternity and paternity leave, family medical leave, and adoption assistance are offered. Reduced or flexible hours and unpaid extended leave options further support caregiving needs.

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The Company
HQ: Columbus, IN
35,251 Employees
Year Founded: 1919

What We Do

At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced.

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