Be an Early Applicant
The Role
Support sales growth and customer relationships while coordinating operations, inventory, and logistics. Process quotes, orders, invoices; maintain customer records; analyse purchasing trends; support stock planning and cross-department coordination to improve efficiency and profitability.
Summary Generated by Built In
Our client, a leading supplier in the aluminium doors and windows hardware industry, is seeking a highly organised, commercially minded, and driven Sales & Operations Coordinator to join their Cape Town team.
This opportunity is ideally suited to a graduate or professionally qualified individual who has built experience in sales, customer service, operations, supply chain, logistics, or a related commercial environment. The successful candidate will play a pivotal role in supporting revenue growth, operational efficiency, customer satisfaction, and overall business performance.
The role offers an excellent opportunity for a candidate who enjoys balancing customer engagement with operational coordination and is looking to build a long-term career within a dynamic, growth-focused organization.
Key Responsibilities:
Commercial & Customer Relationship Management
• Prepare and process customer quotations, sales orders, invoices, and credit notes accurately and efficiently.
• Develop a strong understanding of customer businesses and identify opportunities to increase account value and revenue.
• Drive sales growth through proactive customer engagement, cross-selling, and upselling initiatives.
• Build and maintain strong, long-term customer relationships through exceptional service delivery.
• Manage walk-in, telephonic, and email enquiries professionally and timeously.
• Develop a strong understanding of customer businesses and identify opportunities to increase account value and revenue.
• Drive sales growth through proactive customer engagement, cross-selling, and upselling initiatives.
• Build and maintain strong, long-term customer relationships through exceptional service delivery.
• Manage walk-in, telephonic, and email enquiries professionally and timeously.
• Work closely with the Business Development and Branch teams to ensure a seamless customer experience.
Operations & Inventory Coordination
• Support effective stock management by promoting available inventory and identifying opportunities to move slow-moving stock.
• Assist in maintaining optimal stock levels through active coordination with relevant departments.
• Monitor customer demand trends and assist with inventory planning initiatives.
• Contribute to process improvements that enhance operational efficiency and customer satisfaction.
• Ensure smooth coordination between sales, warehouse, procurement, and logistics functions.
Business Support & Market Intelligence
• Develop and maintain strong product knowledge across the company's aluminium hardware product range.
• Gather market intelligence, customer feedback, and competitor insights to support business growth initiatives.
• Assist in identifying new business opportunities and strategies to increase market share.
• Support customer segmentation and account development plans.
• Analyse customer purchasing trends and recommend opportunities for increased profitability.
Administration & Reporting
• Ensure all customer transactions are processed accurately in accordance with company policies and procedures.
• Review customer account status, credit limits, and age analyses before order processing.
• Manage outstanding orders and follow up on pending transactions.
• Maintain accurate customer records and sales information.
• Prepare reports and provide administrative support to management as required.
• Ensure high levels of accuracy, compliance, and attention to detail across all documentation.
Teamwork & Continuous Improvement
• Embody the company's values and maintain professional standards in all interactions.
• Collaborate effectively with internal departments to ensure operational excellence and customer satisfaction.
• Communicate customer feedback, market trends, and operational challenges to management.
• Contribute to a culture of accountability, teamwork, and continuous improvement.
Requirements
Qualifications
• Completed tertiary qualification (non-negotiable) in Business, Commerce, Supply Chain, Logistics, Operations Management, Marketing, Industrial Psychology, Finance, or a related field.
Experience
• 2-5 years' experience within a commercial environment, including exposure to:
o Internal Sales
o Sales Support
o Customer Service
o Operations Coordination
o Supply Chain
o Logistics
o Branch Administration
o Commercial Administration
Skills & Competencies
• Strong commercial acumen and business understanding.
• Ability to identify sales opportunities and contribute to revenue growth.
• Strong numerical capability with an understanding of margins, gross profit, and business profitability.
• Excellent planning, organizational, and multitasking abilities.
• Strong analytical and problem-solving skills.
• High level of accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Advanced customer service and relationship management skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to thrive in a fast-paced and results-driven environment.
Personal Attributes
We're looking for someone who is:
• Highly motivated, energetic, and self-driven.
• Commercially aware with a strong business mindset.
• Equally comfortable working with customers, data, and operational processes.
• Proactive and accountable, with the ability to take ownership of outcomes.
• Relationship-focused and customer-centric.
• Organized, methodical, and detail-oriented.
• A collaborative team player with excellent interpersonal skills.
• Curious, analytical, and eager to learn.
• Passionate about improving processes and driving business performance.
Benefits
Salary: R35,000 depending on experience.
Performance-based incentive scheme, including the potential for 13th and 14th cheques.
Pension Fund.
Medical Aid.
Opportunity to join a well-established, market-leading business with excellent long-term career growth prospects.
#LI-KT1
Skills Required
- Completed tertiary qualification in Business, Commerce, Supply Chain, Logistics, Operations Management, Marketing, Industrial Psychology, Finance, or related field.
- 2-5 years' experience in a commercial environment with exposure to internal sales, sales support, customer service, operations coordination, supply chain, logistics, or branch/ commercial administration.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Strong commercial acumen and numerical capability, including understanding margins, gross profit, and profitability.
- Excellent planning, organizational, multitasking, analytical and problem-solving skills, with high attention to detail.
- Excellent verbal and written communication and advanced customer service and relationship management skills.
- Ability to coordinate between sales, warehouse, procurement, and logistics functions.
- Ability to prepare and process customer quotations, sales orders, invoices, credit notes, and maintain accurate customer records.
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
SalesWorx is an AI sales copilot that automates omnichannel prospecting, provides AI-powered lead scoring, and offers AI sales coaching to boost sales productivity and close revenue faster.
