The Role
The Sales Operations Business Analyst will provide market intelligence, manage sales data, support CRM maintenance, and coordinate RFQ processes in the Pharmaceutical industry.
Summary Generated by Built In
ICAP Employment Solutions, on behalf of a business leader in Pharmaceutical Industry, is currently seeking for a SALES OPERATIONS BUSINESS ANALYST, in its premises in South Athens.
DUTIES AND RESPONSIBILITIES:
Market Intelligence
- Provide market intelligence, costing and target pricing information
- Analyze and provide reports on market sales data via MIDAS/IQVIA online platform
- Scout and benchmark online market pricing; feed insights into target pricing models
- Develop and maintain cost/price intelligence modelling to support target pricing and Focus selling initiatives
Reporting
- Managing and maintaining master data information (i.e. sales/quotation databases, contract management data)
- Record, screen, and consolidate Commercial Sales data (new business agreements), ensuring proper monthly and annual reporting requirements
- Maintain and update Sales Pipeline database
- Coordinate and prepare monthly and annual management commercial reports
- Monitor and report Business Development activity (Lead Management, Sales Effectiveness)
RfQ Process
- Coordinating RFQ workflow: track progress, flag issues, and drive timely quote delivery
- Preparing weekly internal tracking reports and related RFQ status weekly management reports
- Providing maintenance and continuous improvement of internal Quotation tools and templates
CRM
- CRM Master data setup and maintenance
- Monitoring sales team data input, to ensure coherence and accuracy of data input by Sales teams.
- Supporting sales team on updating CRM platform with additional information and documentation
Requirements
- Bachelor’s or Master’s Degree in Business Administration, Finance, Economics, Data Science or related field
- Strong analytical and problem-solving skills, ability to manage timelines and setting priorities
- Strong Communication and interpersonal skills to work cross-functionally with Business Development, Finance, Operations
- Prior experience ins Sales Operations, Commercial Reporting, Market Intelligence / Pricing within Pharma/CDMO is considered a strong asset
- Excellent command of MS Office suite (Outlook, Word, Power point)
- Proficiency in Microsoft Excel is required (at minimum know how on Pivot Tables, look up functions, and a plus if there is experience in Power Query, macros/VBA for automated reporting)
- Data analytics, ability to integrate data from different sources.
- Know how on Power BI report development, data modeling, dashboard design is a strong plus
- Hands‑on use of CRM platforms (MS Dynamics 365 Sales) is a plus
Benefits
- A competitive remuneration package.
- Ongoing training and opportunities for continuous professional development.
- A modern, dynamic, and forward-thinking working environment.
- Comprehensive support for career progression and the development of professional competencies.
Skills Required
- Bachelor's or Master's Degree in Business Administration, Finance, Economics, Data Science or related field
- Strong analytical and problem-solving skills
- Prior experience in Sales Operations, Commercial Reporting, Market Intelligence / Pricing within Pharma/CDMO
- Excellent command of MS Office suite
- Proficiency in Microsoft Excel
- Know how on Power BI report development
- Hands-on use of CRM platforms (MS Dynamics 365 Sales)
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The Company
What We Do
iCAPES is an organization that provides training courses, career counseling, and technical workshops for students and professionals in the IT industry.
