The Role
Own Opportunity-to-Order improvements across quoting, ordering, and sales operations. Map current and future processes, identify root causes, write requirements and user stories, partner with technology teams on system fixes, and lead end-to-end UAT. Track delivery risks and dependencies, maintain documentation, and support handover. The role requires CRM and quoting-tool experience, strong stakeholder management, and process improvement expertise. Salesforce, CPQ, global transformation, automation, and AI experience are advantageous.
Summary Generated by Built In
This is a remote position.
Love untangling sales processes and making them run better? Do it from home. Our clients Global Business Services team needs a hands-on BA to own Opportunity-to-Order improvements across quoting, ordering and sales operations. It's fully remote from anywhere in South Africa.
What you'll do
- Work with country and global stakeholders to find root causes and map current and future processes
- Write clear requirements, user stories and acceptance criteria, and partner with I&T to deliver the right system fixes
- Plan and run UAT end to end: scope, testers, data, test scripts, defects and sign-off
- Track improvement requests through delivery, managing risks and dependencies
- Keep documentation current and hand over cleanly to the permanent team
What you'll bring
- Proven BA or sales operations improvement experience, and you can own delivery from day one
- Opportunity-to-Order know-how across quoting, ordering, and the handoffs between sales, ops and tech
- Experience with CRM and quoting tools
- Strong requirements, process mapping and hands-on UAT skills
- Confident stakeholder management across countries and teams
Bonus points
- Salesforce or CPQ experience (other CRM and quoting platforms also count)
- Multinational, shared services or global transformation background
- Exposure to automation or AI-enabled improvements
Skills Required
- Proven business analysis or sales operations improvement experience
- Opportunity-to-Order knowledge covering quoting, ordering, and sales, operations, and technology handoffs
- Experience with CRM and quoting tools
- Strong requirements writing and process mapping skills
- Hands-on end-to-end user acceptance testing experience
- Confident stakeholder management across countries and teams
- Salesforce or CPQ experience
- Multinational, shared services, or global transformation background
- Exposure to automation or AI-enabled improvements
Am I A Good Fit?
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The Company
What We Do
Sabenza IT is a niche recruitment company specializing in Information Technology, SAP, Finance, and Engineering roles, with over 23 years of experience.
