Via is on a mission to build modern public transportation networks that expand access to jobs, healthcare, and education. Our technology powers hundreds of transit systems globally, transforming outdated and fragmented networks into smart, efficient, data-driven mobility solutions. As the recognized leader in TransitTech, we partner with governments, operators, and private organizations worldwide to design and operate the next generation of transportation.
As an Expansion Manager at Via Japan, you will help shape the future of mobility by enabling our sales, product, and operations teams to bring Via’s solutions to municipalities and transportation operators nationwide. You’ll join a fast-growing Tokyo team at the center of partner engagement, operational insight, and strategic decision-making. In this role, you’ll support the full partnership lifecycle - from early sales scoping to deployment and ongoing performance improvement - serving as a trusted advisor to internal teams and external partners to ensure our solutions deliver measurable impact.
What You'll Do:
- Full ownership of high-visibility initiatives that help Japan partners adopt and optimize Via’s technology.
- Drive CRM excellence and sales pipeline visibility, ensuring teams have the data, momentum, and clarity needed to move opportunities forward.
- Support the sales team in scoping solutions that address partner mobility challenges - from early project scoping to launch execution and beyond.
- Analyze transportation, operational, and rider behavior data to uncover insights and shape performance recommendations, service design adjustments, and strategic improvements.
- Serve as a communication hub bridging partners and Via’s global teams (sales, product, engineering, operations, marketing), ensuring alignment and smooth execution.
- Troubleshoot operational or product challenges with speed and empathy, escalating thoughtfully and helping partners achieve long-term success.
- Represent Via in meetings, workshops, and presentations with a professional, confident presence in both English and Japanese.
Who You Are:
- 3+ years of relevant experience in SaaS, mobility, operations, implementation, customer success, or solution engineering.
- Strong communication skills in both English and Japanese (verbal & written), including client-facing settings.
- Tech-savvy and quick to learn new tools, systems, and product concepts.
- Experience working with municipalities, public sector partners, or transportation operators.
- Understanding of mobility, transit operations, or technology platforms.
- Proactive, resourceful problem-solver who enjoys tackling ambiguous challenges.
Compensation & Benefits:
- Compensation will be competitive and aligned with experience. More details will be provided during the interview process.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Skills Required
- 3+ years of relevant experience in SaaS, mobility, operations, implementation, customer success, or solution engineering
- Strong communication skills in both English and Japanese
- Experience working with municipalities, public sector partners, or transportation operators
What We Do
We build technology that changes the way the world moves. Our guiding principle is simple: the future of transportation is dynamic, shared public mobility — the kind that reduces carbon emissions across cities, compliments existing transit infrastructure, and provides equitable access to efficient, affordable ways of getting around. For everyone.
Why Work With Us
You’ll work in an established startup that’s growing at staggering speed. We have plenty of room for the most bold among us to dream it up and make it happen. You’ll be empowered to experiment, and encouraged to challenge what we’ve already done while making stuff no one’s even thought of yet.
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