Sales Operations Associate

About Carousell Group 
Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit here for more information.

Laku6

Laku6 is the leading AI-first end-to-end Electronics Recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners and in over 1,000 offline retail shops. We believe that making it easier for sellers to sell and safer for buyers to buy used-electronics and smartphones is a critical step to achieving that.

In July 2022, we became a part of Carousell Group, via one of the largest capital investments to-date into the region's Electronics Recommerce space.

Laku6's technology integrated with Carousell's regional platform of tens of millions of users will make buying and selling used electronics more accessible than ever before for millions of users; this will extend the life-cycle of electronics goods and slow down the growth of e-waste.

Visit www.laku6.com/ for more information.

Job Description:

We are looking for a detail-oriented and highly motivated Sales Operations Assistant to join our team. This dynamic role requires flexibility and commitment, as the assistant will be rotated across multiple retail store locations and the central warehouse operations. The primary goal is to drive sales, provide excellent customer service, and ensure the smooth processing of all electronic devices across all locations.

Responsibilities:

A. Retail & Sales Excellence (Front-of-House Shifts)

• Maximize Sales: Proactively help customers find products, handle sales transactions, actively upsell and cross-sell products, and use the cash register accurately.
• Product Expertise: Maintain a deep understanding of our product range and trade-in process to provide expert advice and effectively handle customer inquiries and complaints, both online and in-store.
• Service & Leadership: Supervise and train junior staff, including interns and part-timers, ensuring a high standard of customer service is maintained across the sales floor.

B. Device Processing & Quality Control (Warehouse/Back-of-House Shifts)

• Device Testing & Grading: Perform comprehensive testing and diagnostics on incoming electronic devices (smartphones, gadgets, etc.) to accurately assess their functional and cosmetic condition.
• Processing & Preparation: Handle the processing of devices, which includes secure data wiping, quality checking, applying correct labels/SKUs, and preparing items for inventory.
• Listing Management: Take clear, high-quality photos of tested items and upload them swiftly to the inventory and sales system with accurate descriptions.

C. Inventory Support (Operations Shifts)

• Stock Management: Receive, organize, and maintain orderly stock within the warehouse, ensuring all items are correctly labeled and securely packed for online orders.

Qualifications:

• Proven experience of at least 1 year in a sales, retail, or operational environment.

• Strong sales aptitude with excellent interpersonal and communication skills.

• Proficiency in Chinese (Mandarin) is required to communicate effectively with the Chinese-speaking customer base in most of the retail locations.

• Exceptional attention to detail for accurate product testing, quality checking, and record-keeping.

• Ability to efficiently organize stock, label items, and pack orders properly.

• Flexible, proactive, and comfortable with frequent rotation between the retail store locations and the warehouse/processing area.

Working Hours: This role requires flexibility to work rotational shifts based on the assigned location. Shifts are scheduled 6 days a week:

• Retail Store Shifts (All days including Public Holidays):

  • 10:30 AM – 8:00 PM

  • 12:00 PM – 10:00 PM

• Warehouse Shifts (Every day excluding Public Holidays):

  • 10:00 AM – 7:00 PM

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