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About US:
As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides.
Join our dynamic Sales Operations team at Arrow! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you!
As part of our company´s growth, ARROW Morocco is strengthening its teams and is looking for a Sales Operations Associate,
PLEASE ATTACH YOUR RESUME IN ENGLISH
What You’ll Be Doing at Arrow?
As a Sales Operations Associate, your role will be diverse and essential to our operations. In this back-office role, you will support our customer-facing, Sales and Customer Service colleagues, allowing them to focus on selling and servicing our customers. Your responsibilities will include:
- Quotation Management: Collaborate with Sales colleagues to construct and manage quotes for new customer bids, new buys, shortages, annual contracts, and specialized quoting activities.
- Automation: Ensure all systems and data are aligned to drive automation across selling and service processes.
- Price Support: Upload customer bills of material and request special price support where applicable. Maintain and update product-related data points that are often requested to supplement the pricing elements, such as stock status, lead-time, MOQ, item classification, and other specifications.
- Order Processing support: Ensure quoted prices are reflected in contract price fields and customer part numbers are clean for seamless order processing.
- Issue Resolution: Resolve data mismatches and order issues promptly and undertake corrective actions to prevent recurrence.
- Post-Invoice Adjustments: Handle post-invoice adjustments both internally and externally when necessary.
- Backlog Management: Review quote related alerts and holds in the Oracle ERP system and make necessary corrections to ensure smooth processing.
- Team Collaboration: Enable customer-facing colleagues to build deep customer relationships and provide exceptional service by managing quotes and resolving queries efficiently, allowing them to focus on creating real value for our customers.
Who are we looking for?
- English min B2 level (both spoken and written), additional language is an asset.
- Good knowledge of MS Office, Excel is a must
- Customer Service, Order Management or Sales experience
- Accountability
- Communication and coordination skills
- Customer-oriented attitude
- Team player
What is in it for you?
- Full Permanent contract,
- Social advantages: CNSS, CIMR, Health insurance,
- Very good working atmosphere in a team of passionate collaborators,
- Work culture where you can make an impact,
- Dynamic environment with a friendly work atmosphere,
- Interesting career development opportunities in a quickly growing environment,
- Working within an international organization, recognized worldwide in its sector.
Do you see yourself as our future colleague? If yes – send us your application.
Our story
Arrow is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.
#LI-YB1
Location:MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:Full timeJob Category:Business SupportSkills Required
- English proficiency at minimum B2 level, spoken and written
- Good knowledge of Microsoft Office
- Strong Excel knowledge
- Experience in customer service, order management, or sales
- Communication and coordination skills
- Customer-oriented attitude
- Team-player mindset
- Accountability
Arrow Electronics, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arrow Electronics, Inc. and has not been reviewed or approved by Arrow Electronics, Inc..
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Affordable Benefits — Medical coverage includes multiple options with income-tiered employer contributions that substantially reduce costs for lower-wage employees (the base plan was heavily subsidized for earners under $55,000). These affordability measures, alongside EAP and telemedicine, help the overall package offset middling base pay in some roles.
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Parental & Family Support — New parents receive fully paid leave (six weeks at 100% pay in prior materials, with more recent reporting of up to 12 weeks fully paid for the delivering parent in the U.S.). Backup dependent care and related family supports are also provided.
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Leave & Time Off Breadth — Many salaried roles have unlimited PTO, while hourly staff receive competitive accrual-based PTO, with added flexibility from floating holidays and observance of MLK Day. These options indicate a broad time-off framework across employee groups.
Arrow Electronics, Inc. Insights
What We Do
A Fortune 500 company, ranked #133 in 2024, with over 22,000 employees worldwide, Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. Arrow.com is the easiest place for innovators to create, make and manage technology.
Why Work With Us
Arrow is much more than products and services. We are a team of many backgrounds in a global ecosystem, working toward one common goal: to help customers create a better tomorrow, where innovation improves the quality of life and the benefits of technology are more accessible to all. Join us in building a better tomorrow for many!
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