Sales Operations Associate - AYCT (All You Can Trade)

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit here for more information.

Laku6 is the leading AI-first end-to-end electronics recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners. Laku6 is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

Visit www.laku6.com/ for more information.

Tujuan Role:
Mengelola operasional penjualan dan supply untuk program All You Can Trade (trade-in non-HP seperti laptop, smartwatch, earbuds, tablet, dan game console), memastikan proses berjalan efektif, pricing kompetitif, serta mendorong pertumbuhan penjualan di channel retail partner.

Key Responsibilities

• Monitoring performa penjualan AYCT di seluruh channel (retail/store/partner)

• Mengidentifikasi peluang peningkatan sales (category growth: laptop, smartwatch, dll)

• Melakukan training dan pendampingan pada partner baru (Cara pengecekan device, Penggunaan sistem AYCT, Cara offering ke customer)

• Memastikan sistem internal mendukung kategori AYCT (input SKU, grading, pricing)

• Mengidentifikasi jika ada gap/error pada sistem (contoh: variasi RAM laptop, kondisi device)

• Bekerja sama dengan tim KAM dan operational internal untuk semua yang related dengan AYCT

• Memastikan implementasi SOP berjalan konsisten di lapangan

• Mengembangkan kerja sama untuk menambah supply dan channel penjualan

• Menjadi PIC untuk inisiatif AYCT di berbagai kategori

• Tracking KPI dan progress improvement

Requirements

1. Pendidikan & Pengalaman

• Minimal D3

• Pengalaman 2–5 tahun di bidang:

  • Sales Operations / Retail Operations

  • IT/ Gadget / Consumer Electronics (lebih disukai yang pernah menjadi sales/trainer di perusahaan IT laptop dan sejenisnya)

• Memiliki pengalaman menangani multi-category product (laptop, tablet, wearable, dll) menjadi nilai tambah

• Memiliki SIM-C dan kendaraan motor pribadi (harus)

2. Kemampuan Analitis & Operasional

• Bisa menganalisis data (sales, pricing, inventory)

• Terbiasa menggunakan Excel/Google Sheets (pivot, basic formula)

• Terbiasa menggunakan sistem internal / tools operasional

• Mampu mengidentifikasi gap proses dan memberikan improvement

• Detail-oriented dan rapi dalam eksekusi

3. Communication & Stakeholder Management

• Komunikatif dan mampu bekerja lintas tim (sales, product, tech, partner)

• Berpengalaman handle partner / vendor / retailer menjadi nilai tambah

• Mampu melakukan training atau coaching ke tim lapangan

• Proaktif dan problem solver

• Target-oriented dan terbiasa dengan KPI

4. Lainnya

• Bersedia melakukan perjalanan dinas (store visit / partner visit)

• Memiliki ketertarikan di industri gadget & teknologi

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