Sales Operations and Services Manager

Job Description

Ingram Content Group (ICG) is seeking a Sales Operations & Services Manager to join our IngramSpark team in La Vergne, TN! This pivotal role bridges sales and marketing efforts, driving business growth through strategic execution and operational support. Acting as a key partner to the IngramSpark sales and promotion services teams, this role manages and implements critical initiatives—ranging from sales campaigns and product launches to scaled onboarding, pricing model adjustments, and business development strategies.

The ideal candidate thrives in a cross-functional environment, collaborating across sales, marketing, legal, finance, manufacturing, and customer support to enhance IngramSpark’s market presence and ensure seamless execution of strategic priorities. This role is perfect for someone who loves project management, sales enablement, and driving results through data-driven marketing and operational efficiency.

If you're looking to make a direct impact on the global success of indie authors and publishers, while working within a dynamic and fast-paced team, we’d love to hear from you.

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• Bachelor’s degree or directly related year for year experience
• 5 years’ experience managing book marketing and/or direct consumer marketing programs
• 2 years managing projects

Preferred Qualifications:

• Experience managing consumer marketing programs

Key Responsibilities:

• Develops and manages direct outreach strategies for the IngramSpark sales team, supporting volume and seasonal campaigns throughout the year to drive sales and customer engagement.
• Supports the promotion of IngramSpark titles to retailers and consumers through catalog curation, targeted marketing strategies, and stakeholder presentations.
• Leads the execution of strategic projects, including product rollouts, business model adjustments, and the launch of new services, ensuring alignment with sales and marketing goals.
• Tracks and analyzes the success of sales and promotional campaigns, providing data-driven insights and recommendations to improve business performance.
• Maintains active communication with internal teams and business units, including IBC, ICG Marketing, legal, finance, manufacturing, and customer support, to align on strategic initiatives and provide actionable insights.
• Interfaces regularly with IngramSpark team members and clients to manage marketing services and promotional activities, addressing client needs and driving engagement.

Hiring Salary Range: $72,895k - $92,168k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE - Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish