The Business Operations (“BizOps”) team serves as the central nervous system of ZHL, responsible for defining and delivering ZHL’s next phase of evolution and growth. This team focuses on our most critical and strategic cross-company projects, ranging from overall company strategy to owning key strategic projects in partnership with senior-most leaders across Zillow Group.About the role
Zillow Home Loans is seeking a highly analytical, strategic, and collaborative individual to act as a key contributor to the Sales Operations and Planning team within Sales Operation, reporting to the Senior Manager of Sales Operations and Planning. This team will be focused on data-driven decision-making to optimize performance for our sales organization. This role is pivotal in driving business insights, shaping sales strategies, and enabling data fluency across sales leadership, broader Business Operations, and our support functions.
You will work cross-functionally to deliver high-impact analyses, business recommendations, and frontline reporting that enhance our mortgage sales effectiveness and support Zillow’s broader mission to simplify real estate transactions.
What you’ll do:
Stakeholder Collaboration: Support the preparation of presentations and data summaries for senior stakeholders, helping turn insights into business actions.
Cross-functional Partnership: Work cross-functionally with Sales, Finance, Marketing, and Product teams to translate analytical recommendations to frontline sales action.
Sales Performance: Deliver actionable insights through data analysis, enabling sales leaders to monitor performance and identify opportunities for improvement. Work independently to lead business review meetings with frontline sales leaders to ensure reinforcement of core sales metrics and sales motion improvements.
Sales Tooling: In partnership with Data Science, contribute to the development of self-serve tools that increase visibility into sales performance for reps and leaders on core KPIs including lead conversion, pipeline velocity, rep performance, and partner engagement.
Headcount & Territory Planning: Execute headcount and territory planning models that help optimize regional resource allocation. Analyze workload distribution and recommend adjustments to support balanced growth and efficiency.
8+ years of relevant experience, preferably within high-growth startups, fintech, investment banking and/or management consulting
3+ years of experience as a sales operations professional with experience working with a high velocity, high volume sales team
Expertise in sales analytics or revenue operations; experience in the mortgage, fintech, or high-growth SaaS industries preferred
Experience partnering with front-line sales leaders to drive sales performance and operational excellence
Strong program management skills with experience leading end-to-end execution of projects/programs that have transformed company operations and delivered quantifiable business impact
Advanced knowledge of SQL, Excel, and data visualization tools (e.g., Tableau, Power BI); familiarity with Python or R is a plus
Solid understanding of CRM systems (e.g., Salesforce), contact center metrics, and customer lifecycle analytics.
First-principles thinker (e.g., ability to question how we are working rather than simply executing)
Excellent written and verbal communication with strong executive presence
An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity
Bachelor’s degree required, MBA preferred
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
Top Skills
What We Do
Join our mission to give the people power to unlock life’s next chapter.
Our homes are the heartbeat of our lives, and we believe that finding a home shouldn’t be so hard in today’s always-on world. That’s why we’re reimagining the traditional rules of real estate to make it easier than ever to move from one home to the next.
Our journey began nearly 15 years ago with a handful of employees and one big idea: to make it radically easier for people to move. We began by helping people understand and track their homes with the Zestimate, our proprietary algorithm, and then with advanced technology and valuable connections with real estate professionals. Today, Zillow has become a household name. People are more likely to search for “Zillow” than “real estate,” and our name is often used as a verb.
While other industries have ushered in a new era of convenience, the time for seamless and convenient real estate experience is now. This is our next chapter as a company.
We’re looking for smart, passionate adventurers to join us as we reimagine the real estate transaction and change the way people buy, sell, rent and finance their homes.
