Job Context
The Sales Operations Analyst supports the day-to-day operational needs of Simpro’s sales organization from our Miami office. This is a hands-on role at the heart of how our sales team runs — owning data quality in our CRM, keeping pipeline information accurate, and serving as a go-to resource for reps and managers who need things done quickly and correctly. It’s a great opportunity for someone early in their career to learn how a SaaS sales organization operatesfrom the inside, sharpen strong Excel and CRM skills, and build a foundation for growth into
more senior RevOps, analytics, or sales roles over time.
The right person is detail-oriented, genuinely enjoys working in spreadsheets, and takes pride in being the person the sales team can count on.
What You’ll Do
Own day-to-day CRM maintenance in Salesforce, including account ownership updates, opportunity data cleanup, territory adjustments, and contact record hygiene.
Work extensively in Excel to organize, reconcile, and analyze sales data — this is a core part of the role.
Pull lists, build reports, and prepare data files to support sales campaigns, territory planning, and leadership requests.
Serve as a first point of contact for sales reps and managers on operational requests (account lookups, data corrections, access issues, process questions).
Support regular sales rhythms, including preparing materials for pipeline meetings, forecast calls, and QBRs.
Assist with quota and commission tracking inputs, ensuring underlying data is accurate and reconciled.
Help administer sales tools — user provisioning, basic configuration updates, and first-line troubleshooting.
Identify data quality issues and process gaps, and partner with the RevOps team to resolve them.
Contribute to documentation of sales processes and workflows to help the team operate more consistently.
This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group
What You’ll Bring
At least 1 year of professional experience in a business, operations, sales support, or administrative role.
Bachelor’s degree in Business, Economics, Communications, or a related field.
Strong Excel skills are required. You should be confident with VLOOKUP/XLOOKUP, pivot tables, IF statements, text functions, and cleaning up messy data independently.
Exposure to a CRM system (Salesforce strongly preferred) through work experience, internships, or coursework.
Exceptional attention to detail and a strong sense of ownership over the quality of your work.
A service-oriented mindset — you enjoy helping people and take pride in quick, accurate follow-through.
Clear written and verbal communication skills.
Comfort juggling multiple requests and priorities in a fast-paced environment.
Based in or willing to work from our Miami office.
Exposure to SaaS or subscription-based businesses is a plus.
Interest in growing into a more senior RevOps, analytics, or sales role over time is a plus.
What We Can Offer You
Responsible Time Off
Comprehensive medical, dental, vision package with 100% employer paid options
Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.
Wellness Challenge App, Diabetes Prevention App, and Health Hub App
401k/Retirement Plan with 6% employer match
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Program – get rewarded for referring a friend to join our team!
Diverse training & internal networking opportunities across all of our product lines
Opportunities for career progression and development
Service recognition awards
Click here to find out more about working at Simpro Group!
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.
*Please note, no agencies will be accepted in the recruitment of this role.
Skills Required
- At least 1 year of professional experience in a business or operations role
- Bachelor's degree in Business, Economics, Communications, or a related field
- Strong Excel skills, including VLOOKUP/XLOOKUP, pivot tables
- Exposure to Salesforce CRM system
- Exceptional attention to detail
- Clear written and verbal communication skills
Simpro Software Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Simpro Software Group and has not been reviewed or approved by Simpro Software Group.
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Wellbeing & Lifestyle Benefits — Feedback suggests a four-day work week is a standout perk that supports work-life balance and can offset slightly lower market pay for some roles.
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Parental & Family Support — Feedback suggests parental leave is notably generous, including extended paid leave for primary and secondary caregivers along with return-to-work support.
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Inclusive Benefits Coverage — Feedback suggests benefits include unusually broad medical-travel support, including a dedicated travel-expense grant for medical procedures, which strengthens perceived inclusivity.
Simpro Software Group Insights
What We Do
Simpro is the total business management software for commercial trade service businesses. From job quoting and scheduling to inventory tracking, invoicing and everything in between, Simpro's smart technology solutions and expert long-term support help businesses build, repair and power their future with complete control over operations. Led by CEO Gary Specter and headquartered in Brisbane, Australia, Simpro supports more than 8,000 businesses and 200,000 users worldwide in the electrical, plumbing, HVAC, security and fire protection industries with 400+ employees in six global offices. In November 2021, Simpro acquired Clockshark, a US-based timesheeting and scheduling platform and AroFlo, an Australian-based job management software provider. Our company is seeing tremendous growth globally and especially in the US. As our team grows, so do our opportunities! Join us! We'd love to have you along for the ride!
Why Work With Us
We are ONE Team. No heroes. No egos. Just a diverse community of passionate people rolling up their sleeves and working hard to deliver exceptional technology, service and outcomes to each and every customer every day. Our values guide us: We are One Team We Innovate We Own It We Care We Have Fun We Understand
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