Sales Operations Analyst

At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our  Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture, and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary: 

As the Sales Operation Analyst, this role focuses on supporting sales operations and performance through data analysis, contract management, and cross-functional collaboration. It involves providing insights to sales leadership for resource planning, managing contract workflows and approvals, and ensuring accuracy in CRM systems and marketplace offers. The position also requires close coordination with teams like Finance, Legal, and Sales Ops, while maintaining high data quality, improving processes, and adapting quickly in a fast-paced environment.

Job Duties and Responsibilities:

• Analyze performance and productivity data to support coaching/performance management efforts carried out by regional sales leaders
• Provide insights and data that enables region sales leadership to properly allocate resources for all territory sales roles in the organization
• Lead collaboration with Finance, Legal, Security, Delivery and Sales to consolidate business-level inputs for legal counsel to review contracts.
• Review and approve straightforward contracts (within playbook) or determine when contracts need to be sent for legal review.
• Create and publish private offers within AWS, Azure, and GCP marketplace portals, ensuring all configurations, billing terms, and product SKUs are accurate.
• Coordinate approval workflows and ensure timely internal approvals before offer submission.
• Manage standard contract templates and version control. Prepare a clean copy of documents when redlines are acceptable (within playbook or advised as acceptable per legal.) 
• Assist in building approval processes within Salesforce for deal and contract approvals.
• Audit, update, or flag contractual data entered into other systems. 
• Understand key metrics to include outside data, year-over-year performance and run rates in relation to overall company goals with a bottom-up approach.
• Work directly with Sales Operations leadership on business-critical reporting needs.
• Manage, resolve, and route CRM related issues/requests from sales associates.
• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts (CRM platform.

Skills You Must Have: 

(Experience & Education)

• Experience (4 years) in SaaS contracts, specifically supporting the full sales contract lifecycle.
• Effective communication, negotiation, and interpersonal skills.
• Exceptional attention to detail, and talent for accuracy and precision.
• Deep understanding of contracts, contract governance, contractual language, and the contract lifecycle.
• Critical thinking skills and the ability to research and understand legal and financial implications.
• Project experience; excellent follow up and task management skills.
• Understanding of SaaS businesses, specifically data processors.
• Familiar with GDPR and CCPA.
• Highly proficient in Microsoft Word, Excel and PowerPoint
• Advanced level user experience in Salesforce CRM.
• Experience/knowledge of Salesforce CPQ (or other CPQ systems), Contract Lifecycle Management or similar contract management systems is strongly desired.
• High level of professionalism and the ability to build relationships and interact at all levels and cross-functionally.
• Demonstrates good judgment in problem-solving and issue escalation.
• You must be process and data driven
• A strong sense of business acumen, initiative, and ownership
• Develops strong working relationships with sales, finance, legal, and alliances.
• Learn quickly when facing new challenges; thrives on fast-paced environment.
• Adapt well to change and view new experiences as growth opportunities.