Sales Operations Analyst

Reposted 6 Days Ago
Be an Early Applicant
Kraków, Małopolskie, POL
In-Office
88K-132K Annually
Mid level
Legal Tech • Software
Organize data. Discover the truth. Act on it.
The Role
The Sales Operations Analyst supports the sales team by analyzing performance, forecasting, and optimizing processes while collaborating with various departments.
Summary Generated by Built In

Posting Type

Hybrid

Job Overview

The Analyst, Sales, Revenue Operations plays a pivotal role in providing advanced support to the sales team by contributing to strategic planning and in-depth analysis. This position involves spearheading projects that collaborate with various facets of the business while actively participating in the formulation and development of strategic goals and Key Performance Indicators (KPIs). Leveraging your robust analytical expertise, you will be instrumental in reporting on sales metrics and generating insightful recommendations to enhance team priorities and operational efficiency.
In this role, you will closely collaborate with sales leaders and account executives within Revenue Operations, Finance, and Sales. Your responsibilities will encompass championing forecasting best practices, delivering comprehensive Sales KPI reporting, and creating consumable data presentations and visualizations. This position requires a heightened level of expertise and strategic thinking to drive the sales team's success.

Job Description and Requirements

Role Responsibilities 

Sales Performance & Reporting 

  • Build, maintain, and analyze sales dashboards, KPIs, and operational scorecards 

  • Monitor pipeline health, deal progression, and conversion metrics 

  • Deliver regular reporting on bookings, forecast accuracy, attainment, and trends 

  • Identify risks and opportunities impacting revenue performance 

Forecasting & Pipeline Management 

  • Support weekly/monthly forecasting processes across regions or segments 

  • Validate pipeline quality, stage accuracy, and deal hygiene 

  • Partner with Sales leaders to challenge assumptions and improve forecast rigor 

  • Track forecast changes and provide variance analysis 

Process Optimization & Governance 

  • Document, improve, and enforce sales processes (pipeline management, deal reviews, approvals) 

  • Support CRM (e.g., Salesforce) data quality, structure, and adoption 

  • Identify inefficiencies and recommend scalable, data-backed improvements 

  • Support rollout of new sales processes, tools, or policy changes 

Cross-Functional Collaboration 

  • Act as a trusted partner to Sales leadership, Account Executives, and Managers 

  • Collaborate with Finance, Marketing, Customer Success, and Enablement teams 

  • Support global or regional sales initiatives and programs 

 

Minimum Qualifications

  • 3+ years of supporting a customer-facing organization. 

  • 1+ years in an operations, analysis, or strategy-focused position. 

  • Strong analytical and problem solving background, working with large sets of data. 

  • Ability to independently multi-task, efficiently prioritize tasks, and help drive projects to completion. 

  • Ability to interact with senior levels of the organization and across a variety of cultures. 

  • Highly organized and able to work in a fast-paced environment. 

  • Advanced Excel / Google Sheets skills; experience with BI tools is a plus  

  • Solid understanding of sales metrics, pipelines, and forecasting concepts  

  • Experience working with CRM systems (Salesforce strongly preferred)  

Preferred Qualifications 

  • Experience in a SaaS environment 

Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.

Benefit Highlights:

Comprehensive health, dental, and vision plans

Parental leave for primary and secondary caregivers

Flexible work arrangements

Two, week-long company breaks per year

Additional time off

Long-term incentive program

Training investment program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

88 000 and 132 000PLN

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. 

Required Skills:

Data Analysis, Data Visualization, Microsoft Excel, Performance Metrics, Process Improvements, Project Management, Salesforce (Software), Sales Forecasting, Sales Operations, Strategic Selling

Skills Required

  • 3+ years of supporting a customer-facing organization.
  • 1+ years in an operations, analysis, or strategy-focused position.
  • Strong analytical and problem solving background.
  • Advanced Excel / Google Sheets skills; experience with BI tools is a plus.
  • Experience working with CRM systems (Salesforce strongly preferred).
  • Ability to interact with senior levels of the organization.

Relativity Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Relativity and has not been reviewed or approved by Relativity.

  • Leave & Time Off Breadth Time off options include discretionary time off and two company‑wide breaks each year, providing additional recharge time.
  • Healthcare Strength Health coverage includes comprehensive medical, dental, and vision plans, telehealth access, and wellness resources such as a Headspace subscription.
  • Parental & Family Support North America offers up to 12 weeks of fully paid parental leave, with comparable regional programs in EMEA and APAC.

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The Company
HQ: Chicago, IL
1,550 Employees
Year Founded: 2001

What We Do

At Relativity, we build innovative and comprehensive tools for making sense of unstructured data. When more people can find the facts in mountains of documents, emails, and texts, more legal and data-centric matters can be resolved equitably. Join us in our mission to help our customers organize data, discover the truth, and act on it. Relativity makes software to help users organize data, discover the truth and act on it. Its SaaS product, RelativityOne, manages large volumes of data and quickly identifies key issues during litigation and internal investigations. Relativity has more than 300,000 users in approximately 40 countries serving thousands of organizations globally primarily in legal, financial services and government sectors, including the U.S. Department of Justice and 198 of the Am Law 200. Relativity does not tolerate racism or discrimination of any kind. We do not accept unfair treatment of any person or group of people. We’re committed to advocating for change to make our world a more inclusive, just place.

Why Work With Us

We believe in our team members and we want to help you own your career as part of a community of values-driven people who help customers around the world solve complex data challenges. At Relativity, you’ll take on challenging work, but you’ll also partner with talented colleagues and pursue plenty of learning and development opportunities.

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